Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 67629 Views
  • 16 replies
  • 37 likes
  • 67629 Views
  • 16 replies
  • 37 likes

Connect to a Device

Hey guys, I have 4 Chromecast Audios attached to multiple sterios throughout our house (lounge, living, bedroom and garage) and as part of this in Google Home have set up certain groups (whole house, kitchen/lounge etc). Up until the last few weeks a...

  • Regular
  • Hey guys,   I have 4 Chromecast Audios attached to multiple sterios throughout our house (lounge, living, bedroom and garage) and as part of this in Google Home have set up certain groups (who...
  • benjamindwanz
  • Regular
  • 1457 Views
  • 11 replies
  • 0 likes
  • 1457 Views
  • 11 replies
  • 0 likes

Problem download Music

PlanPremiumCountryItaly DeviceiPhone XOperating SystemiOS 11.4 Hello everyone, I state that is the first time I write here, I hope to be in the right place and in the right section. I have now Spotify for almost six years (premium), and only a few we...

  • Regular
  • Plan Premium Country Italy  Device iPhone X Operating System iOS 11.4   Hello everyone, I state that is the first time I write here, I hope to be in the right place and in the righ...
  • joabla
  • Casual Listener
  • 2875 Views
  • 11 replies
  • 1 likes
  • 2875 Views
  • 11 replies
  • 1 likes

Solved!! Unrequested downloads

PlanFree/PremiumCountry US / Venezuela DeviceIphone 7Operating SystemiOS 11.4 My Question or IssueThere are plenty of songs from albums or playlists that I saved to my music that downloaded without my request, now my downloads limit is reached and I ...

  • Regular
  •   Plan Free/Premium Country  US / Venezuela  Device Iphone 7 Operating System iOS 11.4   My Question or Issue There are plenty of songs from albums or playlists that I ...
  • Lparigi34
  • Regular
  • 1511 Views
  • 7 replies
  • 0 likes
  • 1511 Views
  • 7 replies
  • 0 likes

Cannot skip song by swiping Cover Art, when Behind the Lyrics is DISabled

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry Deviceiphone SEOperating System11.4.1 My Question or Issue So ... I forward/skip a song in a playlist by swiping ...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country   Device iphone SE Operating System 11.4.1 &...
  • user-removed
  • Not applicable
  • 624 Views
  • 2 replies
  • 0 likes
  • 624 Views
  • 2 replies
  • 0 likes

Local files working on laptop but not appearing on iphone

Plan: premiumDevice: iphone 6S and mac I've had local files on my iphone for as long as I've had spotify, but i recently had to transfer to a different iphone, and when I did my local files did not transfer. However, they are still present and workin...

  • Newbie
  • Plan: premium Device: iphone 6S and mac   I've had local files on my iphone for as long as I've had spotify, but i recently had to transfer to a different iphone, and when I did my local file...
  • Loxer
  • Community Legend
  • 467 Views
  • 1 replies
  • 0 likes
  • 467 Views
  • 1 replies
  • 0 likes

Can’t find any lyric on app

PlanPremiumCountryThailand Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I can’t find lyrics for any songs right now.

  • Newbie
  • Plan Premium Country Thailand   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I can’t find lyrics for any songs right now. 
  • Loxer
  • Community Legend
  • 598 Views
  • 1 replies
  • 0 likes
  • 598 Views
  • 1 replies
  • 0 likes

Spotify keeps reinstalling songs from my Playlists

I don‘t know why but Spotify keeps reinstalling random songs from my playlists and it‘s pain in the **bleep**... Any help??

  • Casual Listener
  • I don‘t know why but Spotify keeps reinstalling random songs from my playlists and it‘s pain in the **bleep**... Any help??
  • keira4664
  • Gig Goer
  • 733 Views
  • 4 replies
  • 1 likes
  • 733 Views
  • 4 replies
  • 1 likes

Superuser Contribution playback problems on iphone

PlanFreeCountryC anada Device(iPhone 6, Samsung Galaxy 9, Macbook Pro late 2016)Operating Systemios11.4.1(15G77).49.2GB of memory(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am having trouble with playing songs.I only get about 15 se...

  • Newbie
  • Plan Free CountryC anada   Device (iPhone 6, Samsung Galaxy 9, Macbook Pro late 2016) Operating Systemios11.4.1(15G77).49.2GB of memory (iOS 10, Android Oreo, Windows 10,etc.) &...
  • Alfredo
  • Roadie
  • 593 Views
  • 1 replies
  • 0 likes
  • 593 Views
  • 1 replies
  • 0 likes

i am not able to download songs from my playlist

DeviceiPhone 7Operating SystemLatest iOS update I have created my own personal playlist on Spotify and when I try to download all the songs in my playlist. The download switch turns green and displays "Downloading" but the songs never got downloaded ...

  • Newbie
  •     Device iPhone 7 Operating System Latest iOS update   I have created my own personal playlist on Spotify and when I try to download all the songs in my playlist. The dow...
  • PKimchi
  • Regular
  • 389 Views
  • 1 replies
  • 0 likes
  • 389 Views
  • 1 replies
  • 0 likes

Superuser Contribution Skipping/Pausing without touching phone

Tried the ap while out for exercise and was constantly disrupted by the pausing and skipping even though nothing touched my phone and the screen was locked. I think it's a shame there's no better way to get support here and see no point in upgrading ...

  • Newbie
  •   Tried the ap while out for exercise and was constantly disrupted by the pausing and skipping even though nothing touched my phone and the screen was locked.  I think it's a shame there's...
  • Alfredo
  • Roadie
  • 1111 Views
  • 1 replies
  • 0 likes
  • 1111 Views
  • 1 replies
  • 0 likes

Solved!! Heart and dislike buttons....

PlanPremium (Trial)Country UKDeviceIphone 6Operating SystemIOS 11.4My Question or Issue Sorry if im missing something new to spotify today and can't see any sign of a heart and dislike button as described here https://support.spotify.com/us/using_spo...

  • Regular
  • Plan Premium (Trial) Country  UK Device Iphone 6 Operating System IOS  11.4 My Question or Issue  Sorry if im missing something new to spotify today and can't see any sign of...
  • JonR43
  • Regular
  • 2436 Views
  • 8 replies
  • 0 likes
  • 2436 Views
  • 8 replies
  • 0 likes

Wireless Amp Not Recognized

I have a Spotify premium account. For the past year Spotify Connect recognized my Yamaha Wireless amp on any device (Android, Ipad, etc). Now Spotify does not recognize the wireless amp on any device. I have rebooted the amp (including hard reset), i...

  • Casual Listener
  • I have a Spotify premium account.  For the past year Spotify Connect recognized my Yamaha Wireless amp on any device (Android, Ipad, etc).  Now Spotify does not recognize the wireless amp o...
  • Loxer
  • Community Legend
  • 496 Views
  • 1 replies
  • 0 likes
  • 496 Views
  • 1 replies
  • 0 likes

Can’t find Autoplay

I love the Autoplay feature but for the past week my playlists have been stopping at the end! I have looked in all the spots recommended and I do not see the “Autoplay” section in my app. I attached a picture for reference. Please advise. I have the ...

  • Newbie
  • I love the Autoplay feature but for the past week my playlists have been stopping at the end! I have looked in all the spots recommended and I do not see the “Autoplay” section in my app. I attached ...
  • Loxer
  • Community Legend
  • 598 Views
  • 2 replies
  • 0 likes
  • 598 Views
  • 2 replies
  • 0 likes

Voice Control - Spotify

Hi All, I have the spotify app version 8.4.61.719 and a Premium Account, on an Apple Iphone 6S ios v11.4. In Australia.I have read about Spotify's Voice Assistant, however I cannot find it in the app. I have pressed on the search magifing glass with ...

  • Newbie
  •  Hi All,   I have the spotify app version 8.4.61.719 and a Premium Account, on an Apple Iphone 6S ios v11.4. In Australia. I have read about Spotify's Voice Assistant, however I cannot f...
  • Loxer
  • Community Legend
  • 1118 Views
  • 1 replies
  • 0 likes
  • 1118 Views
  • 1 replies
  • 0 likes

Volume limiter for hi-power devices

Guys, please do a volume limiter for external devices. Lots of users play music with Spotify Connect on their Sony/Denon/Yamaha... whatever home amps, which are 500-1000W. It's a realy good chance to blow out the windows or shock a grandma in the nei...

  • Casual Listener
  •   Guys, please do a volume limiter for external devices. Lots of users play music with Spotify Connect on their Sony/Denon/Yamaha... whatever home amps, which are 500-1000W. It's a realy good c...
  • Loxer
  • Community Legend
  • 573 Views
  • 1 replies
  • 1 likes
  • 573 Views
  • 1 replies
  • 1 likes

Superuser Contribution Songs skipping like a cd randomly

PlanPremiumCountry UKDeviceiPhone 6SOperating SystemiOS 11.4 My Question or Issue For about a week now my Spotify app has been randomly skipping every other song for a few seconds, a bit like a CD used to do. This is both playing via the actual iphon...

  • Newbie
  • Plan Premium Country  UK Device iPhone 6S Operating System iOS 11.4   My Question or Issue  For about a week now my Spotify app has been randomly skipping every other song fo...
  • Alfredo
  • Roadie
  • 952 Views
  • 1 replies
  • 0 likes
  • 952 Views
  • 1 replies
  • 0 likes

Songs are keep getting deleted off my IPhone

PlanPremiumCountryTurkeyDeviceIphone 7Operating SystemIOS 11.4 My Question or Issue Songs are keep getting deleted. Since the last update Spotify deleted 200+ songs that were downloaded. but the worst thing is it keeps deleting them. A few days ago 1...

  • Newbie
  • Plan Premium Country Turkey Device Iphone 7 Operating System IOS 11.4   My Question or Issue  Songs are keep getting deleted. Since the last update Spotify deleted 200+ songs that...
  • Terrybleau
  • Casual Listener
  • 1872 Views
  • 4 replies
  • 1 likes
  • deleted songs ios iphone
  • 1872 Views
  • 4 replies
  • 1 likes

Re downloading playlists and songs

PlanPremiumaus Device(iPhone x, Operating SystemiOS 11 My Question or Issue This is maybe the 7th time I’ve had to download all my songs again! As I use it more its getting harder and harder why is it making me do this all the time and how do I fix t...

  • Newbie
  •   Plan Premium aus    Device (iPhone x,  Operating System iOS 11   My Question or Issue  This is maybe the 7th time I’ve had to download all my songs again! A...
  • Loxer
  • Community Legend
  • 747 Views
  • 3 replies
  • 1 likes
  • 747 Views
  • 3 replies
  • 1 likes

Open in Spotify button does not launch app!

PlanPremiumCountry USADeviceiPhone 7 PlusOperating SystemiOS 11.4 My Question or Issue When I click Open on Spotify on any web browser I get directed to the App Store. This button use to launch the app. I am updated and currently using an iPhone 7 Pl...

  • Newbie
  •   Plan Premium Country  USA Device iPhone 7 Plus Operating System iOS 11.4   My Question or Issue  When I click Open on Spotify on any web browser I get directed to the...
  • Indigogone
  • Casual Listener
  • 3826 Views
  • 3 replies
  • 0 likes
  • launch problem
    open on Spotify
  • 3826 Views
  • 3 replies
  • 0 likes