Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 74414 Views
  • 16 replies
  • 37 likes
  • 74414 Views
  • 16 replies
  • 37 likes

Cant play my songs offline even im in premium. all my songs were lost and its like it has been erase

cant play my all my songs offline now. even though im on premium. its like it has been erased need to be downloaded again. i always pay my monthly bill but why. please help using iphone ios 11. thanks

  • Newbie
  • cant play my all my songs offline now. even though im on premium. its like it has been erased need to be downloaded again. i always pay my monthly bill but why. please help  using iphone ios 11....
  • Loxer
  • Community Legend
  • 421 Views
  • 1 replies
  • 0 likes
  • 421 Views
  • 1 replies
  • 0 likes

data usage and downloaded music

Spotify PremiumiPhone 7, iOS 11.4.1, carrier is AT&T in the U.S.Please excuse the repeat of details in this post. I just want to be sure that I am clear for anyone who can answer my questions.........I am using the Spotify app on my iPhone. I have se...

  • Newbie
  • Spotify Premium iPhone 7, iOS 11.4.1, carrier is AT&T in the U.S. Please excuse the repeat of details in this post. I just want to be sure that I am clear for anyone who can answer my ques...
  • Loxer
  • Community Legend
  • 1752 Views
  • 1 replies
  • 0 likes
  • 1752 Views
  • 1 replies
  • 0 likes

I can no longer play both downloaded and non-downloaded songs

PlanFree/PremiumCountry I just upgraded to a new iphone and downloaded the latest version of the spotify app. Now I can no longer play both downloaded and non-downloaded songs. When I set playback to offline I can only play downloaded songs. When I t...

  • Regular
  • Plan Free/Premium Country     I just upgraded to a new iphone and downloaded the latest version of the spotify app.  Now I can no longer play both downloaded and non-downloaded so...
  • Loxer
  • Community Legend
  • 694 Views
  • 3 replies
  • 0 likes
  • 694 Views
  • 3 replies
  • 0 likes

Spotify keeps playing after answering phone call

iPhone 7s, iOS 10.3.3, Spotify 8.4.8 Steps to reproduce:1. Play music from iPhone. (Just happened using the built-in speaker; not sure if this matters).2. Receive a phone call. Music pauses during this time.3. Answer phone call. Expected result: musi...

  • Regular
  • iPhone 7s, iOS 10.3.3, Spotify 8.4.8   Steps to reproduce: 1. Play music from iPhone. (Just happened using the built-in speaker; not sure if this matters). 2. Receive a phone call. Music pau...
  • Thatsall__Folks
  • Casual Listener
  • 17343 Views
  • 18 replies
  • 11 likes
  • 17343 Views
  • 18 replies
  • 11 likes

Kenwood kdc-x302

So whenever I connect my phone to my kdx-x302 deck it locks my phone out of the app, and won’t let me control anything. I know they’ve got that “navigate on the deck” option but it’s way to difficult to do. All I get is the Spotify logo and then have...

  • Newbie
  • So whenever I connect my phone to my kdx-x302 deck it locks my phone out of the app, and won’t let me control anything. I know they’ve got that “navigate on the deck” option but it’s way to difficult...
  • amcbride
  • Casual Listener
  • 7347 Views
  • 13 replies
  • 3 likes
  • 7347 Views
  • 13 replies
  • 3 likes

presale code

I️ am really looking forward to getting the presale code for my favourite artist billie eilish. but i’m afraid that it will come two hours late like it did for another artist. how can I️ make sure it won’t come late again?

  • Newbie
  • I️ am really looking forward to getting the presale code for my favourite artist billie eilish. but i’m afraid that it will come two hours late like it did for another artist. how can I️ make sure it...
  • krausehomes
  • Newbie
  • 936 Views
  • 1 replies
  • 0 likes
  • 936 Views
  • 1 replies
  • 0 likes

The Home Screen is now always just black on iPhone 5S

Plan:PremiumCountry:UKDevice: iPhone 5SOperating System:iOS 11.4.1Build: 8.4.62.490 The Home Screen is now always just black on iPhone 5S. It used to take a while to go from black to something meaningful. Now it just stays black. (The other tabs are ...

IMG_6143.PNG
  • Newbie
  • Plan:Premium Country:UK Device: iPhone 5S Operating System:iOS 11.4.1 Build: 8.4.62.490   The Home Screen is now always just black on iPhone 5S. It used to take a while to go from black to...
  • Billy-J
  • Spotify Star
  • 1054 Views
  • 1 replies
  • 0 likes
  • 1054 Views
  • 1 replies
  • 0 likes

Spotify Mobile only loading some musics

PlanPremiumCountry BrasilDeviceiPhone 6 PlusOperating SystemiOS 11.4My Spotify Mobile doesn't show all musics of my playlist

  • Newbie
  • Plan Premium Country  Brasil Device iPhone 6 Plus Operating System iOS 11.4 My Spotify Mobile doesn't show all musics of my playlist    
  • Loxer
  • Community Legend
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium - Songs pause then sound like a scratched cd

PlanPremium Country USA DeviceIphone7Operating System iOS 11.4My Question or IssueI listen to my playlists while connected to wifi, not connected to wifi, downloaded and not downloaded and experience the same issue: Songs pause for a moment, then sta...

  • Casual Listener
  •   Plan Premium   Country  USA   Device Iphone7 Operating System   iOS 11.4 My Question or Issue I listen to my playlists while connected to wifi, not conne...
  • sara-e
  • Newbie
  • 1630 Views
  • 4 replies
  • 2 likes
  • audio quality
    scratched cd
    skipping
  • 1630 Views
  • 4 replies
  • 2 likes

Canciones No Disponibles

Muy buenas, hablo desde Honduras! Quiero hablar sobre un problema recurrente en Spotify, y es sobre las canciones que son eliminadas, ya sea por algún motivo de licencia o por alguna infracción, o al menos esta es mi teoría..He estado usando Spotify ...

  • Regular
  • Muy buenas, hablo desde Honduras! Quiero hablar sobre un problema recurrente en Spotify, y es sobre las canciones que son eliminadas, ya sea por algún motivo de licencia o por alguna infracción, o al...
  • Juan67
  • Newbie
  • 49451 Views
  • 7 replies
  • 13 likes
  • 49451 Views
  • 7 replies
  • 13 likes

Superuser Contribution Unable to open SMS links in Spotify - opens add.adjust.com

Hi. My links won't work (ie: songs sent to me by text) I used to be able to tap the link and it would take me to Spotify to hear the song. Now when I tap the link it takes me to add.adjust.com, then to the App Store, back to Spotify without playing t...

  • Casual Listener
  • Hi.  My links won't work (ie: songs sent to me by text) I used to be able to tap the link and it would take me to Spotify to hear the song.   Now when I tap the link it takes me to add.ad...
  • BOQARI
  • Casual Listener
  • 16167 Views
  • 27 replies
  • 51 likes
  • 16167 Views
  • 27 replies
  • 51 likes

playlist photos and social problems

PlanPremiumCountry U.S.DeviceiPhone 8 The iphone spotify app contains a whole host of problems. If any of these are fixable, I'd be grateful for any solutions (also note that I am using the latest iOS and app updates, so please don't suggest looking ...

  • Newbie
  •   Plan Premium Country  U.S. Device iPhone 8   The iphone spotify app contains a whole host of problems. If any of these are fixable, I'd be grateful for any solutions (also no...
  • Loxer
  • Community Legend
  • 538 Views
  • 1 replies
  • 0 likes
  • 538 Views
  • 1 replies
  • 0 likes

Why on earth does CarPlay sort albums alphabetically by title?

Is there a way to change this that I'm missing? Both the mobile and desktop apps group albums by artist, which is the logical and user-friendly way. One of these days some poor soul is going to crash while distractedly scrolling up and down the album...

  • Newbie
  • Is there a way to change this that I'm missing? Both the mobile and desktop apps group albums by artist, which is the logical and user-friendly way. One of these days some poor soul is goin...
  • dcolumbus3
  • Newbie
  • 3037 Views
  • 4 replies
  • 27 likes
  • 3037 Views
  • 4 replies
  • 27 likes

Solved!! Songs Show For A Second, Then Skips Even Though It's Available

Plan: PremiumCountry: USA Device: iPhone 8 PlusOperating System: iOS 11 While I'm using the mobile app, or on any computer, I have encountered songs that show up as Available (they can be searched, clicked on, are not greyed out, can be added to a pl...

  • Casual Listener
  • Plan: Premium Country: USA   Device: iPhone 8 Plus Operating System: iOS 11   While I'm using the mobile app, or on any computer, I have encountered songs that show up as Availab...
  • jcm5344
  • Casual Listener
  • 726 Views
  • 2 replies
  • 0 likes
  • 726 Views
  • 2 replies
  • 0 likes

Solved!! Cant remove song from playlist

PlanPremiumCountrynetherlands Device(iPhone 8plusOperating System(iOS 11.4, app ver. 8.4.53.689 My Question or Issue When I search a song in my playlist by pulling the screen down and then try to delete it from my playlist is not posible. Is it just ...

  • Newbie
  • Plan Premium Country netherlands   Device (iPhone 8plus Operating System (iOS 11.4, app ver. 8.4.53.689   My Question or Issue  When I search a song in my playlist by pullin...
  • tom_andreson
  • Newbie
  • 2810 Views
  • 2 replies
  • 0 likes
  • 2810 Views
  • 2 replies
  • 0 likes

Downloaded Playlists Become "Undownloaded"

PlanPremiumCountry CanadaDeviceiPod TouchOperating SystemiOS My Question or Issue My friend is Premium subscriber and his downloaded playlists on his iPod Touch frequently become "undownloaded". When he can connect to wifi he can re-download his play...

  • Casual Listener
  • Plan Premium Country  Canada Device iPod Touch Operating System iOS   My Question or Issue   My friend is Premium subscriber and his downloaded playlists on his iPod Touch f...
  • Billy-J
  • Spotify Star
  • 591 Views
  • 3 replies
  • 0 likes
  • 591 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Local Files not downloading on iPhone app.

PlanStudent Premium/HuluCountryUSDeviceiPhone 7Operating SystemiOS 11My Question or IssueI have used local files in my spotify playlist for around 6 months with no issue. But recently I was messing around with the files by trying to add custom images...

  • Regular
  •   Plan Student Premium/Hulu Country US Device iPhone 7 Operating System iOS 11 My Question or Issue I have used local files in my spotify playlist for around 6 months with no issue. Bu...
  • Alfredo
  • Roadie
  • 3096 Views
  • 7 replies
  • 0 likes
  • 3096 Views
  • 7 replies
  • 0 likes

Enable RANDOM for Daily Mix

I use my Daily Mix almost every day and for the most part the music is spot on. The problem, however, is that everytime I click on them the playlist starts to play from the beginning AGAIN and the RANDOM button is disabled. Clearly this functionality...

  • Regular
  •   I use my Daily Mix almost every day and for the most part the music is spot on.   The problem, however, is that everytime I click on them the playlist starts to play from the beginning...
  • dschmunis
  • Regular
  • 2678 Views
  • 2 replies
  • 0 likes
  • 2678 Views
  • 2 replies
  • 0 likes

My button bar changed and I can not get it back

PlanPremiumCountryArgentina DeviceIphone 6sOperating SystemiOS 11.4.1My button bar changed, and I do not know how / can not return it to how it was before afterbefore

WhatsApp Image 2018-07-23 at 12.40.48.jpeg WhatsApp Image 2018-07-23 at 12.34.59.jpeg
  • Casual Listener
  • Plan Premium Country Argentina   Device Iphone 6s Operating System iOS 11.4.1 My button bar changed, and I do not know how / can not return it to how it was before     af...
  • ezebs
  • Casual Listener
  • 532 Views
  • 2 replies
  • 0 likes
  • 532 Views
  • 2 replies
  • 0 likes

Chromecast auto-sync of volume

There is a big problem with the way the iOS Spotify app handles volume when syncing with Chromecast devices. This has caused me to have to uninstall Spotify completely from my iPhone. Here is what happens:When I use Chromecast with various video appl...

  • Newbie
  • There is a big problem with the way the iOS Spotify app handles volume when syncing with Chromecast devices. This has caused me to have to uninstall Spotify completely from my iPhone.   Here i...
  • 705 Views
  • 0 replies
  • 0 likes
  • 705 Views
  • 0 replies
  • 0 likes