Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Downloaded albums not available when offline, downloaded playlists are available

Downloaded albums not available when offline, downloaded playlists are available

When I use the IOS client on an iPhone 6 Plus, often but not always my offline-saved albums are not available when I am offline. Offline-saved Playlists are available.

 

If I launch the Spotify client when I have wifi or data connectivity, and then go offline (i.e go into the subway), then everything offline is available.

 

If I go offline (i.e. go into the subway) and then launch the Spotify client, this error often (but not always) occurs -- offline-saved albums are not available. When attempting to open offline-saved albums the client simply displays the message that I am offline and hangs.

Reply
0 Replies

Suggested posts