Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 70081 Views
  • 16 replies
  • 37 likes
  • 70081 Views
  • 16 replies
  • 37 likes

Spotify Premium Account Crashing on iPhone 5c iOS 10.0.2 app version 6.8.0

Brief description of the issue: Spotify crashes within seconds of openingSteps to reproduce the issue:First I did this Then I did that I also did thisWhat steps you’ve tried already: cleared Safari cache method; tried opening with different acount on...

  • Newbie
  • Brief description of the issue: Spotify crashes within seconds of opening Steps to reproduce the issue: First I did this  Then I did that  I also did this What steps you’ve tried alr...
  • 271 Views
  • 0 replies
  • 0 likes
  • 271 Views
  • 0 replies
  • 0 likes

iPhone 7 app crashes

My Spotify simply won't open. I try to open the app and it forcefully closes almost immediately as the logo disappears. I've restated my phone, and also deleted and re-installed the app but as soon as I log in to my personal account it forcefully clo...

  • Newbie
  • My Spotify simply won't open. I try to open the app and it forcefully closes almost immediately as the logo disappears. I've restated my phone, and also deleted and re-installed the app but as soon a...
  • Scottjbco
  • Casual Listener
  • 1164 Views
  • 3 replies
  • 0 likes
  • 1164 Views
  • 3 replies
  • 0 likes

Mixtape not existing on iOS, available on Android

Hey, i´m using Spotify (latest Version available) on iOS 10 (iPhone 6 and iPad) My Phone for Work (Xperia Z3) with Android 6.0.1 shows me the Mixtapes on my library.At iOS the Mixtapes section does not exist. I cannot explain it to myself PS: Please ...

  • Newbie
  • Hey,   i´m using Spotify (latest Version available) on iOS 10 (iPhone 6 and iPad)   My Phone for Work (Xperia Z3) with Android 6.0.1 shows me the Mixtapes on my library. At iOS the Mix...
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes

Spotify shutting down

So I installed the update from the App Store yesterday. Now on two different devices. iPhone 7 plus and iPad mini 3 it starts to play and then shuts down. Now I know it's not a hardware issue. I tried uninstalling and reinstalling. But no luck. Pleas...

  • Casual Listener
  • So I installed the update from the App Store yesterday. Now on two different devices. iPhone 7 plus and iPad mini 3 it starts to play and then shuts down. Now I know it's not a hardware issue. I trie...
  • Scottjbco
  • Casual Listener
  • 585 Views
  • 5 replies
  • 0 likes
  • 585 Views
  • 5 replies
  • 0 likes

False Advertising - 30 minutes of ad-free music

When listening to Spotify on my iPad, each time I get the message that says I get 30 minutes of ad-free music for watching a message from a sponsor, I never get 30 minutes of ad-free music. I get 15 minutes at most. This is false advertising and it's...

  • Visitor
  • When listening to Spotify on my iPad, each time I get the message that says I get 30 minutes of ad-free music for watching a message from a sponsor, I never get 30 minutes of ad-free music. I get 15 ...
  • 458 Views
  • 0 replies
  • 1 likes
  • 458 Views
  • 0 replies
  • 1 likes

iPhone app does not exit from memory when closed

Spotify Premium, app version 6.8.0.3786Iphone 6 running iOS 10.1.1 Steps to repeat problem:1. Open Spotify and play a song.2. Double-tap home button, and "swipe up" to close Spotify app.3. Lock phone. 4. Wake phone, and on the lock screen you will se...

  • Regular
  • Spotify Premium, app version 6.8.0.3786 Iphone 6 running iOS 10.1.1   Steps to repeat problem: 1. Open Spotify and play a song. 2. Double-tap home button, and "swipe up" to close Spotify ap...
  • mikegrubbs
  • Regular
  • 671 Views
  • 2 replies
  • 0 likes
  • 671 Views
  • 2 replies
  • 0 likes

Solved!! Can not find my Daily Mix!

I've restarted my iphone 5, updated it, logged out and back in, reinstalled the app & updated the app. I've been a premium user for over a year and I listen to a ton of music.It's not showing up in my playlists OR when I search for Daily Mix. I've ch...

  • Casual Listener
  • I've restarted my iphone 5, updated it, logged out and back in, reinstalled the app & updated the app. I've been a premium user for over a year and I listen to a ton of music. It's not showing...
  • Shawnpacz
  • Casual Listener
  • 673 Views
  • 6 replies
  • 0 likes
  • 673 Views
  • 6 replies
  • 0 likes

Playlist switches automatically

Hello, whenever I'm listening to a playlist on my iPhone on Spotify, it plays about 2 songs from that playlist and then switches to some other random playlist. This is really annoying. Does anybody know how to fix this? I have this problem since abou...

  • Newbie
  • Hello, whenever I'm listening to a playlist on my iPhone on Spotify, it plays about 2 songs from that playlist and then switches to some other random playlist. This is really annoying. Does anybody k...
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

Solved!! Moving music

So I need to know how to move the music order around on my playlist you know like taking one song say from the top of list and moving down say six or seven spots without deleting and readding it

  • Casual Listener
  • So I need to know how to move the music order around on my playlist you know like taking one song say from the top of list and moving down say six or seven spots without deleting and readding it
  • Bearbarker
  • Casual Listener
  • 365 Views
  • 2 replies
  • 0 likes
  • 365 Views
  • 2 replies
  • 0 likes

Lost playlist

Lost all my music on my playlist, tried to uninstall and reinstall still not showing up

  • Newbie
  • Lost all my music on my playlist, tried to uninstall and reinstall still not showing up
  • 192 Views
  • 0 replies
  • 0 likes
  • 192 Views
  • 0 replies
  • 0 likes

Superuser Contribution Mobile Account not syncing with computer

I am trying to sync my cell phone with my new Sonos account, when I try it says my premium account is paused, however when I go on my computer it says my premium account is active. What gives?

  • Newbie
  • I am trying to sync my cell phone with my new Sonos account, when I try it says my premium account is paused, however when I go on my computer it says my premium account is active. What gives?
  • Sophia
  • Roadie
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

PROBLEM LOCAL MUSIC

Hello, i'm french so excuse my english.I have a problem with Spotify. When I put my music in Spotify from my computer (Windows). I have access to music from Spotify desktop application. However not sync with my phone (Iphone 5.S). I can not listen to...

  • Newbie
  • Hello, i'm french so excuse my english. I have a problem with Spotify. When I put my music in Spotify from my computer (Windows). I have access to music from Spotify desktop application. However n...
  • 237 Views
  • 0 replies
  • 0 likes
  • 237 Views
  • 0 replies
  • 0 likes

Superuser Contribution Always logged in through FB, logged out and back in again, all my music is gone

Hey,i accidentally hit log out on my Spotify account which I had always used through Facebook. I've logged back in through Facebook and now all my music is gone and it says I'm not a premium member which I was before? help please, I want my music bac...

  • Newbie
  • Hey, i accidentally hit log out on my Spotify account which I had always used through Facebook. I've logged back in through Facebook and now all my music is gone and it says I'm not a premium member...
  • Sophia
  • Roadie
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Changing country

Hi, I recently changed my location and as I read Spotify only works 14 days. My 14 days are finished and I change my country to Spain in my profile and I still can't log in in my iphone, but I can login at the webpage. It keeps showing me that Spotif...

  • Newbie
  • Hi, I recently changed my location and as I read Spotify only works 14 days.  My 14 days are finished and I change my country to Spain in my profile and I still can't log in in my iphone, but I ...
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes

Deleting offline songs

Hello,Since i set an entire playlist to be played offline And that is occupying space on my device, now that I don't need some of those songs to be downloaded and played offline I was wondering how could I delete these songs from the device. Does any...

  • Newbie
  • Hello, Since i set an entire playlist to be played offline And that is occupying space on my device, now that I don't need some of those songs to be downloaded and played offline I was wondering how...
  • 265 Views
  • 0 replies
  • 0 likes
  • 265 Views
  • 0 replies
  • 0 likes

Play queue

After the update the "three lines" to go to the play queue are gone..? Where can I find this now?

  • Newbie
  • After the update the "three lines" to go to the play queue are gone..? Where can I find this now?
  • user-removed
  • Not applicable
  • 308 Views
  • 1 replies
  • 1 likes
  • 308 Views
  • 1 replies
  • 1 likes

Solved!! Downloading Music offline limit?

Love the app just great, recently I got premium and I started downloading my libraries for offline use, so I downloaded about half my library 4000 songs, I still have about another 4000 to go but when I put for a new artist or album it will show wait...

  • Newbie
  • Love the app just great, recently I got premium and I started downloading my libraries for offline use, so I downloaded about half my library 4000 songs, I still have about another 4000 to go but whe...
  • mjdb71
  • Regular
  • 964 Views
  • 4 replies
  • 0 likes
  • 964 Views
  • 4 replies
  • 0 likes

Sonus

Cannot play on sonus telling to upgrade to premium already am .can play via Bluetooth to Bose unit no problem am using ipod and ipad

  • Newbie
  • Cannot play on sonus telling to upgrade to premium already am .can play via Bluetooth to Bose unit no problem am using ipod and ipad
  • 203 Views
  • 0 replies
  • 0 likes
  • 203 Views
  • 0 replies
  • 0 likes