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Downloaded content disappeared after renewing premium membership

Downloaded content disappeared after renewing premium membership

Plan

Premium

Country

 Turkey

Device

iphone 7 plus 

Operating System

iOS 11.4

 

My Question or Issue

 

Spotify app was automatically updated on my device and I had to renew my premium subscription. After renewing my premium subscription, I couldn’t find my downloaded songs and playlists. Help section says my songs should be in the favorites list but I couldn’t see anything. 

 

Reply
1 Reply

Hey @-tliy4_qpdg38, sorry for the delay.

 

Do you have the music you had downloaded available in your library, or are they completely gone?

 

If they're gone, you might be logged in on another account. We suggest that you check out this help article for further assistance. 

 

Let us know how it goes 🙂

 

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