Downloaded music dont work!

[KlausHausK]

Plan

Premium

Country

Germany

Device

IPhone 5s

Operating System

iOS10

My Question or Issue

Don't play my downloaded music anymore. The podcasts are still working. I noticed that after the data volume of my mobile phone contract expired the day before yesterday. Possibly it could also be connected with the fact that the memory was full for a short time. It should always remain 250MB free.

I have already completely deleted the music and downloaded it again. App deleted and downloaded again. No change!

What else can I do?

[Billy-J]

Hey @KlausHausK, I'll be happy to help you here.

It seems like you're on an iPhone 5s, running iOS 10. The latest iOS version available is iOS 12.3.1. I'd recommend updating it to the latest software following these steps and see if the issue still occurs.

Let me know how you get on 🙂 

[KlausHausK]

Thank you Billy! I downloaded the new IOS and Spotify again. Now it works. 🙂

[Billy-J]

Hey @KlausHausK.

You're welcome! I'm happy that this issue was resolved. If you need help in the future, you can always reply here or you can start up a new thread and the community will be more than happy to help.

Have a great weekend 🙂