Downloaded (offline) songs won't play

[drenselimi]

Hello community,

I have a custom playlist, which I made 'Available offline', but when I turn the internet connection off the song on the list won't play. I chose the song an then there is no sound and the time of the song stays 0:00. I have no idea where the problem could be.

This is happening in Apple iPhone 6S, with iOS 10.3.1 and Spotify version 8.4.1.772.

I have a Premium account of course.

Thanks in advance,

Dren.

[Maria_B]

Hey @drenselimi!

Welcome to the Spotify Community.

In this case, we think that the cache of your devices might be duplicated and this could be causing the issue. To fix this up, please remove all your offline devices over here. Then, reinstall the app following these simple steps. 

This should fix the issue, but you need to remove the offline device before you reinstall the app. Keep in mind that you'll have to re-sync all your offline music once again.

Let us know how you get on 🙂

[drenselimi]

Hello @Maria_B,

Still no progress, I did what you said but it is not working, I dont know what the problem is

DS