Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 62609 Views
  • 16 replies
  • 37 likes
  • 62609 Views
  • 16 replies
  • 37 likes

Solved!!Superuser Contribution Cellular data turned off but Spotify still working

When Spotify recently updated, my data started being used for Spotify even though in my settings, cellular data was turned off for Spotify. Why is this?

  • Casual Listener
  • When Spotify recently updated, my data started being used for Spotify even though in my settings, cellular data was turned off for Spotify. Why is this?
  • SpotifyUser92
  • Regular
  • 9086 Views
  • 51 replies
  • 0 likes
  • 9086 Views
  • 51 replies
  • 0 likes

Bluetooth on iPhone5

Got an iPhone5 on which I installed Spotify. I now try to play music on my fantastic bluetooth speaker Harman/Kardon, but i can't get the connection between my iPhone and this speaker. Can anybody telll me how I can make the connection? Thanks in adv...

  • Casual Listener
  • Got an iPhone5 on which I installed Spotify. I now try to play music on my fantastic bluetooth speaker Harman/Kardon, but i can't get the connection between my iPhone and this speaker. Can anybody te...
  • Bijenmoer
  • Casual Listener
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Airplay does not show up unless I power cycle iPhone

Airplay mirroring is available on my iOS device but when I go to spotify and there is nomally a option at the bottom that says "devices available" all it shows me is my desktop and not airplay. When powercycle the device AirPlay is an option again. H...

  • Newbie
  • Airplay mirroring is available on my iOS device but when I go to spotify and there is nomally a option at the bottom that says "devices available" all it shows me is my desktop and not airplay. When ...
  • 440 Views
  • 0 replies
  • 0 likes
  • Airplay
    Connect
    Connection issues
  • 440 Views
  • 0 replies
  • 0 likes

Not downloading every song

Is there a way to save a song to my library, but not have it downloaded? I'm low on storage on my phone, and I don't want my entire library saved? Is this possible?

  • Newbie
  • Is there a way to save a song to my library, but not have it downloaded? I'm low on storage on my phone, and I don't want my entire library saved? Is this possible?
  • 248 Views
  • 0 replies
  • 0 likes
  • 248 Views
  • 0 replies
  • 0 likes

downloading and playing offline

i just logged into Spotify for the first time in maybe 5 years! I downloaded a playlist so I can listen to it offline as well, but when I go to songs they aren't showing up. Why?

  • Newbie
  • i just logged into Spotify for the first time in maybe 5 years! I downloaded a playlist so I can listen to it offline as well, but when I go to songs they aren't showing up.  Why?
  • 271 Views
  • 0 replies
  • 1 likes
  • 271 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution Spotify has Given Up, Someone please HELP.

Hey all, So Spotify's support is absolute garbage. They literally gave up on my issue. Want the quote? "We're sorry that in this case we're unable to fix this from our side, but we hope you continue to enjoy other features on the Spotify app." Yeah, ...

  • Regular
  • Hey all,   So Spotify's support is absolute garbage.  They literally gave up on my issue.  Want the quote?  "We're sorry that in this case we're unable to fix this from our side...
  • Brandilio
  • Regular
  • 574 Views
  • 7 replies
  • 0 likes
  • 574 Views
  • 7 replies
  • 0 likes

Cannot change the app to Premium

I just paid for Premium, but I still cannot use it, olny Free is available. I have refreshed the App, but nothing halppened. What should I do?

  • Casual Listener
  • I just paid for Premium, but I still cannot use it, olny Free is available. I have refreshed the App, but nothing halppened. What should I do?
  • marosiv
  • Casual Listener
  • 299 Views
  • 4 replies
  • 0 likes
  • 299 Views
  • 4 replies
  • 0 likes

Offline music disappeers after disconnecting from wifi

Whenever I connect my ipad with wifi then disconnect my offline music disapeers. How do I stop this from happening?

  • Newbie
  • Whenever I connect my ipad with wifi then disconnect my offline music disapeers. How do I stop this from happening?
  • erickractz
  • Newbie
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Thumbs up/Down

Just starting with Spotify and I have some questions about thumbs. Do they affect the station only or the entire service? I gather that one cannot change a thumbs up/down and that is a sore point. My main,question is thumb upped songs in radio statio...

  • Visitor
  • Just starting with Spotify and I have some questions about thumbs. Do they affect the station only or the entire service?  I gather that one cannot change a thumbs up/down and that is a sore poi...
  • 182 Views
  • 0 replies
  • 0 likes
  • 182 Views
  • 0 replies
  • 0 likes

Starred Function Not Working & Playlist Disappeared

I'm a Premium user. I predominantly use 2 devices an iPad and iPhone to use Spotify. 2 weeks or so ago I went to play my yellow starred playlist (I use it daily) to see the song count at 0. It's taken years to cultivate- I freaked the F out. I then f...

  • Newbie
  • I'm a Premium user.  I predominantly use 2 devices an iPad and iPhone to use Spotify.    2 weeks or so ago I went to play my yellow starred playlist (I use it daily) to see the song ...
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
  • 0 replies
  • 0 likes

No option for 7 day free trial ?

I've tried everything to get the 7 day free trial ( everything I've found e.g. Clicking the interlocking arrows and adding things to the queue ) and I know usually the option for it would come up however it's not? This is a brand new account and I do...

  • Newbie
  • I've tried everything to get the 7 day free trial ( everything I've found e.g. Clicking the interlocking arrows and adding things to the queue ) and I know usually the option for it would come up how...
  • 296 Views
  • 0 replies
  • 0 likes
  • 296 Views
  • 0 replies
  • 0 likes

Help! Can't login to iphone app.

I have just downloaded the app for the first time, and on the welcome screen (where I have the buttons Join or Login), I click the buttons and nothing happens. It will look like clicked (darker), but won't take me to any forms to fill. I can only swi...

  • Newbie
  • I have just downloaded the app for the first time, and on the welcome screen (where I have the buttons Join or Login), I click the buttons and nothing happens. It will look like clicked (darker), but...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Solved!! Hey team

Has anyones spotify app on iphone completly shat its pants and won't open for you? Have tried deleting and redownloading multiple times but so far nothings working. When I try to press on the app it won't open at all. Help i miss my music

  • Newbie
  • Has anyones spotify app on iphone completly shat its pants and won't open for you? Have tried deleting and redownloading multiple times but so far nothings working. When I try to press on the app it ...
  • Bittencourt
  • Spotify Star
  • 435 Views
  • 1 replies
  • 0 likes
  • 435 Views
  • 1 replies
  • 0 likes

Offline/downloaded tracks no longer playable, nor when searching

I have a significant amount of offline tracks and playlists that are no longer playable in my iPhone 5s. I don't play them on any other device or computer. What gives? I even tried searching for one of the song to see if it'll play while in the searc...

  • Casual Listener
  • I have a significant amount of offline tracks and playlists that are no longer playable in my iPhone 5s. I don't play them on any other device or computer. What gives? I even tried searching for one ...
  • Jainresn
  • Newbie
  • 1456 Views
  • 6 replies
  • 0 likes
  • file intact
    no sound
    unplayable
  • 1456 Views
  • 6 replies
  • 0 likes

How to get songs offline on a device but not on another linked with the account ?

Hello i got a problem , i want to download song on my ipad (get them in offline mode) but i also got an iphone linked with my account and every offline song on the ipad are also offline on the iPhone, and i want to get them offline only on the iPad. ...

  • Newbie
  • Hello i got a problem , i want to download song on my ipad (get them in offline mode) but i also got an iphone linked with my account and every offline song on the ipad are also offline on the iPhone...
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

Local file not appearing

I have a huge issue with Spotify right now. I am on a macbook pro and iphone 7. First, a local file that I wanted to add today does not appear no matter what I've done. I didn't have a problem with other local files. I've: 1. changed networks2. resta...

  • Newbie
  • I have a huge issue with Spotify right now. I am on a macbook pro and iphone 7.    First, a local file that I wanted to add today does not appear no matter what I've done. I didn't have a...
  • 290 Views
  • 0 replies
  • 1 likes
  • 290 Views
  • 0 replies
  • 1 likes

Do not play song

So I accidentally clicked the button that told Spotify to unfollow or do not play a certain song/artist... how do I undo this?

  • Newbie
  • So I accidentally clicked the button that told Spotify to unfollow or do not play a certain song/artist... how do I undo this?
  • detective889
  • Roadie
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded (offline) songs won't play

Hello community, I have a custom playlist, which I made 'Available offline', but when I turn the internet connection off the song on the list won't play. I chose the song an then there is no sound and the time of the song stays 0:00. I have no idea w...

  • Casual Listener
  • Hello community,   I have a custom playlist, which I made 'Available offline', but when I turn the internet connection off the song on the list won't play. I chose the song an then there is no...
  • drenselimi
  • Casual Listener
  • 471 Views
  • 2 replies
  • 0 likes
  • iOS
    iphone
  • 471 Views
  • 2 replies
  • 0 likes

Playlist not sorting "recently added" correctly

When sorting the playlist with "recently added" the sorting wont sort correctly.I have noticed that some of the songs missing date for when they where added. I suspect that this is what makes the sorting not working. They appear at the top when sorti...

Screen Shot.png
  • Newbie
  • When sorting the playlist with "recently added" the sorting wont sort correctly. I have noticed that some of the songs missing date for when they where added. I suspect that this is what makes the s...
  • 500 Views
  • 0 replies
  • 1 likes
  • 500 Views
  • 0 replies
  • 1 likes

Solved!! Stupid shuffle button

No matter what I do can't turn off Shuffle button

  • Newbie
  • No matter what I do can't turn off Shuffle button😡
  • ChetBakerfield
  • Newbie
  • 899 Views
  • 2 replies
  • 0 likes
  • 899 Views
  • 2 replies
  • 0 likes