Downloaded songs suddenly stop playing on iPhone only.

[pvrris]

Plan

Premium

Country

US

Device

iPhone 12 Pro Max

Operating System

iOS 15.3.1

My Question or Issue

My downloaded songs will play for maybe 5-10 seconds on my phone then the sound will suddenly cut out. (the music shows that it is still playing but I hear nothing) I have logged out, cleared the cache, hard reset my iPhone & updated the Spotify app on my phone to no avail. The phone still has 73 Gb of space left. I have over 3.5k downloaded songs on my phone so I really don't want to lose them.  ( I am able to play my music via my work computer with no issues) It's just my iPhone that is having these issues. 

Thanks, 

Parris S.

[Vasil]

Hey @pvrris, does this happen while you're still online and have an active internet connection? What happens if you switch on the Offline Mode of the app itself as described here?

[kidkorin]

Hello,

I would also like to report that I am experiencing something similar. If I am streaming my music, the music will stop anytime between the first 15-45 seconds. If I tried to play my music offline, it won't actually play.

I do have a premium subscription, and am also on iOS 15.3.1, like OP. I also do not see the App Store report any new updates for Spotify, so I am going to assume that I am on the latest version.

Let me know if my experience was of any help.

Korin

[Ver]

Hey @kidkorin,

Thanks for posting here.

It's a good idea to try downloading the content while using another internet connection. Then you can also try streaming the songs. Are there any changes?

If that doesn't make a difference, could you please share with us the following? We'll look into this further.

• The exact Spotify version that is running on your device
• A video recording of the issue. Just make sure that any sensitive or private info is hidden.
• Does this happen with a specific playlist or different playlists?

Keep us in the loop.