Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Downloads disappear

Downloads disappear

Plan

Premium

Country

Austria

Device

IPhone XR

Operating System

IOS 12.2

 

My Question or Issue
I have 400 songs downloaded for offline listening on my Phone. In the last 4 months however some of the songs startet disappearing. They are not removed from Spotify nor have i been offline for longer than 30 days. 

Now i got a new Phone (the one mentionend in the details). After downloading the songs again and changing to offline all of the songs disappeared after just 2 days.

 

How can i prevent this from happening and what could the reason for this to happen be?

 

Reply
0 Replies

Suggested posts