Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
After I got the new iPhone 6 the Facebook app decreses Spotifys volume, It happens when I use the Facebook app and when it lays in the background. I have to kill the app, and the sound goes up again. This is very annoying, does anyone have a solution or a fix for the problem?
I've tried to delete both apps, and reinstall them - but the problem is still there.
I ran into similar problems today but it's not on my phone but my PC.
I tried to use facebook to video talk earlier. Then when I used both Facebook and Spotify together, the volume decreased randomely. It's pretty annoying that I have to close Facebook from my Firefox browser.
This has actually nothing to do with spotify but with the autoplay of video's in facebook. If you turn the autoplay off in facebook it solves this issue. Settings -> video -> autoplay off
You have to do this on every device as the settings don't cary over.
On a computer you can solve this issue differently.
Turn off the exclusive mode in your sound device properties see attachment
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…