Family plan code? Never received a code

[Jeweleryjulie]

I have upgraded to family plan. Invited my son as it instructs. He goes to join and asks for a code. I was not sent a code where do I find this code ??? Please help. Not very user friendly at all

[Hubo]

Hey @Jeweleryjulie! Welcome to the community!

The code should be in the email that was sent to your son. Can you ask your son if he can find it there?

Thanks, have a nice day! 🙂

[xiamariahuata]

The same is happening to me an it is not in the email that was sent to my partner

[Hubo]

Hey @xiamariahuata! Welcome to the community!

Can you send over a screenshot of the e-mail? You can blur out any private information.

Happy holidays!