Free subscription after paying for premium

[Robyn4]

Hey can someone help! I've had Spotify for a long time and pay the money monthly through my phone bill for premium. All of a sudden Spotify has changed to free but I'm still paying for it. I've tried logging off and reinstalling the ap, this doesn't seem to be working!

[osornios]

Hey @Robyn4,

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

After that, check the status of your subscription. It should read 'Your subscription is associated with our partner...' or something like that.

If that's the case, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

If your subscription appears as Free, you may need to link your Spotify account to your mobile provider again.

Hope it helps. 🙂