Announcements
Hey! We're aware of issues loading the Spotify app and website. Click here for more details.

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 79868 Views
  • 19 replies
  • 37 likes
  • 79868 Views
  • 19 replies
  • 37 likes

asking premium user to log in using offline mode

i i was listen in offline mode because i was in a mountain (no wifi no 3G) and after some songs, music stops and spotify ask me to log in (im a premium user and i dont understand this) terrible experience iphone 5

Screen Shot 2013-06-07 at 4.10.51 PM.png
  • Gig Goer
  • i i was listen in offline mode because i was in a mountain (no wifi no 3G) and after some songs, music stops and spotify ask me to log in (im a premium user and i dont understand this)   �...
  • Nevenka
  • Newbie
  • 964 Views
  • 5 replies
  • 1 likes
  • 964 Views
  • 5 replies
  • 1 likes

sobre o pagamento

Olá, hoje eu fiz o pagamento da minha conta premium e gostaria de saber quanto tempo demora pra computar e começar a usar. Minha conta é lygbye e eu fiz o pagamento uma da tarde.

  • Newbie
  • Olá, hoje eu fiz o pagamento da minha conta premium e gostaria de saber quanto tempo demora pra computar e começar a usar. Minha conta é lygbye e eu fiz o pagamento uma da tarde.
  • Bittencourt
  • Spotify Star
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

[iOS] Migrating my Apple Music library to Spotify

I've been on Apple Music for a few months now. These were rather frustrating months.Now considering making the move to Spotify, but I am not ready to be moving about 10,000 songs manually.Is a way to make this a smooth experience?

  • Casual Listener
  • I've been on Apple Music for a few months now. These were rather frustrating months. Now considering making the move to Spotify, but I am not ready to be moving about 10,000 songs manually. Is a wa...
  • jphrubant
  • Casual Listener
  • 654 Views
  • 2 replies
  • 0 likes
  • iOS
  • 654 Views
  • 2 replies
  • 0 likes

Solved!! Premium

Hola me cambie para Premium y me dice que soy free, ya hice todo lo que dan de ayuda pero sigue igual. Que puedo hacer?

  • Casual Listener
  • Hola me cambie para Premium y me dice que soy free, ya hice todo lo que dan de ayuda pero sigue igual. Que puedo hacer?
  • osornios
  • Spotify Star
  • 713 Views
  • 6 replies
  • 0 likes
  • 713 Views
  • 6 replies
  • 0 likes

Can't download songs to listen offline

I have a Spotify account threw my Facebook. Before my iPhone I had an android phone. But on the android I could just download the songs. But every time when I click on offline so it's downloading it lits green. Then I go back and back again to the pa...

  • Newbie
  • I have a Spotify account threw my Facebook. Before my iPhone I had an android phone. But on the android I could just download the songs. But every time when I click on offline so it's downloading it ...
  • timmieschaap
  • Composer
  • 413 Views
  • 1 replies
  • 0 likes
  • 413 Views
  • 1 replies
  • 0 likes

Free subscription after paying for premium

Hey can someone help! I've had Spotify for a long time and pay the money monthly through my phone bill for premium. All of a sudden Spotify has changed to free but I'm still paying for it. I've tried logging off and reinstalling the ap, this doesn't ...

  • Newbie
  • Hey can someone help! I've had Spotify for a long time and pay the money monthly through my phone bill for premium. All of a sudden Spotify has changed to free but I'm still paying for it. I've tried...
  • osornios
  • Spotify Star
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Música importada.

Tengo un Android de dónde importé música a Spotify pero no la puedo escuchar en mi IPad. ¿Se supone que podría descargar la playlist de música importada en el IPad, o no es posible?

  • Casual Listener
  • Tengo un Android de dónde importé música a Spotify pero no la puedo escuchar en mi IPad. ¿Se supone que podría descargar la playlist de música importada en el IPad, o no es posible?
  • 287 Views
  • 0 replies
  • 0 likes
  • 287 Views
  • 0 replies
  • 0 likes

Solved!! Ipod not showing up in devices

My Ipod is not showing up in devices, I tried unplugging it and plugging it back in, but it doesn't work.Does anyone know what to do?

  • Newbie
  • My Ipod is not showing up in devices, I tried unplugging it and plugging it back in, but it doesn't work. Does anyone know what to do?
  • Transwest
  • Casual Listener
  • 35781 Views
  • 14 replies
  • 0 likes
  • 35781 Views
  • 14 replies
  • 0 likes

Solved!! Can't enter my last.fm credentials

A few days ago I reinstalled Spotify on my iPad as I had that bug where the music cuts out every 7 or 8 songs (we've had this bug at work too). This appears to have fixed that problem but now I can't scrobble to last.fm as it won't let me enter my la...

  • Casual Listener
  • A few days ago I reinstalled Spotify on my iPad as I had that bug where the music cuts out every 7 or 8 songs (we've had this bug at work too). This appears to have fixed that problem but now I can't...
  • GregorzIV
  • Casual Listener
  • 992 Views
  • 2 replies
  • 2 likes
  • 992 Views
  • 2 replies
  • 2 likes

Spotify Family

Ich habe einen Premium Account über meine Apple ID, dieses Abo möchte ich kündigen um Spotify Family nutzen zu können. Gehen dadurch meine Playlisten verloren?

  • Newbie
  • Ich habe einen Premium Account über meine Apple ID, dieses Abo möchte ich kündigen um Spotify Family nutzen zu können. Gehen dadurch meine Playlisten verloren?
  • Hubo
  • Community Legend
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

Spotify doesn't import every song

I'm encountering a problem where Spotify is recognizing local files I have downloaded, but not letting me play a couple of them. I can play them outside of Spotify just fine. Is there a solution to this? In the attachment, the greyed out songs are th...

  • Casual Listener
  • I'm encountering a problem where Spotify is recognizing local files I have downloaded, but not letting me play a couple of them. I can play them outside of Spotify just fine. Is there a solution to t...
  • paledragon64
  • Casual Listener
  • 825 Views
  • 4 replies
  • 0 likes
  • 825 Views
  • 4 replies
  • 0 likes

App crashes after opening

After 30/40 secs I open the app, it crashes no matter what I do: if I start a playlist, if I look through my music or even if I do nothing and simply leave it open whithout even playing music. Tried with Wi-Fi or 4G, tried in aeroplane mode, tried us...

  • Casual Listener
  • After 30/40 secs I open the app, it crashes no matter what I do: if I start a playlist, if I look through my music or even if I do nothing and simply leave it open whithout even playing music. Tried ...
  • CQCar
  • Newbie
  • 543 Views
  • 1 replies
  • 0 likes
  • 543 Views
  • 1 replies
  • 0 likes

Messages/Songs Sent From Mobile Not Showing

I sent a bunch of songs over to a friend last night for him to add to a joint playlist (since we don't have the option to have a co-op playlist without it being open to the entire world, but that's another topic), and when I when I went to check the ...

  • Newbie
  • I sent a bunch of songs over to a friend last night for him to add to a joint playlist (since we don't have the option to have a co-op playlist without it being open to the entire world, but that's a...
  • 503 Views
  • 0 replies
  • 0 likes
  • message inbox
    messages
    Mobile
    not sending
  • 503 Views
  • 0 replies
  • 0 likes

Songs

Why did a song disappear off my playlist and now cannot locate song to re- download . Song cannot be found

  • Visitor
  • Why did a song disappear off my playlist and now cannot locate song to re- download . Song cannot be found
  • Hubo
  • Community Legend
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Iphone 5S volume goes to max and gets stuck, Screen blinks due to the max volume.

Hi this problem comes and goes, some days the volume goes to max once. And some days like today it is constantly max and freezes there. The problem dissappears completely when i delete the Spotify app, I have had this problem with every IOS so far, a...

  • Newbie
  • Hi this problem comes and goes, some days the volume goes to max once. And some days like today it is constantly max and freezes there. The problem dissappears completely when i delete the Spoti...
  • 348 Views
  • 0 replies
  • 0 likes
  • 348 Views
  • 0 replies
  • 0 likes

How to delete cheked in (without connection) songs

I can't checked in songs anymore because I've reached the max.So I wanted to delete some but I have to do it one by oneDo you kow any other way? Thank you

  • Casual Listener
  • I can't checked in songs anymore because I've reached the max. So I wanted to delete some but I have to do it one by one Do you kow any other way?   Thank you 🙂
  • 280 Views
  • 0 replies
  • 0 likes
  • 280 Views
  • 0 replies
  • 0 likes

What generations of ipod touch will work with spotify (prem)?

I am a premium member and I would like to know what generation should I buy for spotify to work? Will it work on 4th and 5th or only 6th? ALSO another question, is it possible to still have itunes music from itunes on the ipod touch along with the sp...

  • Newbie
  • I am a premium member and I would like to know what generation should I buy for spotify to work? Will it work on 4th and 5th or only 6th? ALSO another question, is it possible to still have itunes mu...
  • MathZ1001
  • Casual Listener
  • 6094 Views
  • 2 replies
  • 0 likes
  • 6094 Views
  • 2 replies
  • 0 likes

Solved!! Paid for premium through iTunes on my iPhone and my account still says free

Hi I just paid for my account yesterday and my account still say free. I've tried logging out and reinstalling the app but nothing worked. Please help! I pay on my iPhone through my iTunes account, it usually works but it's not working this time.

  • Casual Listener
  • Hi I just paid for my account yesterday and my account still say free. I've tried logging out and reinstalling the app but nothing worked. Please help! I pay on my iPhone through my iTunes account, i...
  • Maxim
  • Spotify Star
  • 794 Views
  • 4 replies
  • 0 likes
  • 794 Views
  • 4 replies
  • 0 likes

Ipod Touch wont download spotify

I have an old ipod touch I have been trying to download spotify on for work (I am an activities coordinator at a retirement home). I have spotify premium. It tells me I need iOS 7.0 or later to download the application. When I try to update my ipod, ...

  • Newbie
  • I have an old ipod touch I have been trying to download spotify on for work (I am an activities coordinator at a retirement home). I have spotify premium. It tells me I need iOS 7.0 or later to downl...
  • fexloguitar
  • Casual Listener
  • 2364 Views
  • 2 replies
  • 0 likes
  • 2364 Views
  • 2 replies
  • 0 likes

Error: When connecting to DAC volume goes to max (iPad)

For not apparent reason when I connect Spotify from the Devices menu with my external DAC for music playback (Hegel 160 amp) Spotify changes the iPad volume to its maximum setting! The volume limit on my iPad settings doesn't seem to work either. I h...

  • Visitor
  • For not apparent reason when I connect Spotify from the Devices menu with my external DAC for music playback (Hegel 160 amp) Spotify changes the iPad volume to its maximum setting! The&nbsp...
  • 520 Views
  • 0 replies
  • 0 likes
  • 520 Views
  • 0 replies
  • 0 likes