Have premium but won't acknowledge on iPhone

[Annakibble]

So I have been using spotify on my phone with no issues for some time but today it won't let me use premium features I was using on my laptop in earlier today.

[Annakibble]

I have logged in and out a few times as well.

[Peter__]

Is your account showing as premium on your online overview?

[Annakibble]

It's says I have unlimited which is what I have, was confused on its name but I am still getting ads and am unable to use features I used to be able to.

[Peter__]

Spotify Unlimited will only give you benefits on the desktop and web player. If you want ad-free listening on mobiles and tablets you need Spotify Premium.

[Annakibble]

So how come I haven't had ads on my phone for over a month? Is this a new change that it's not in phones as well?

[Peter__]

Nope, Unlimited should have always given you advertising on your mobile devices and tablets. Not sure why you haven't had them before. Is it possible you had a Premium trial or something?

[Annakibble]

I didn't think so but must have if I wasn't getting ads. Thats annoying though. Will have to get premium.

[Greg]

Hi @Annakibble!

Just to confirm, you had a Premium 30-day trial originally then switched over to an Unlimited subscription. That's why you weren't receiving ads to start with.

I can see you've gone back to Premium now, enjoy your tunes 🙂