Have to login everytime

[GuilhermeRoxo]

Plan

Premium

Country

Brazil

Device

iPhone 6

Operating System

(iOS 12.2

Spotify asks me to login everytime I open it. How can I fix it? I’ve already updated the app!

thanks!

[Bittencourt]

Hey @GuilhermeRoxo, thanks for writing!

Please try the following:

1) log into spotify

2) enable offline mode (Settings - Playback - Offline mode)

3) close down Spotify using your preferred method

4) launch Spotify (credentials should be saved at this point)

5) disable offline mode

Credentials should be saved now and survive across reboots.  

Let me know if this works!

Ah, e se preferir pode responder em português 🙂

[GuilhermeRoxo]

Thank you for your help, but the problem persists.

[Bittencourt]

Hey @GuilhermeRoxo,

In this case maybe the cache of your devices might be duplicated and this could be causing the issue. To fix this up, please remove all your offline devices over here. Then, reinstall the app following these simple steps. 

This should fix the issue, but you need to remove the offline device before you reinstall the app. Keep in mind that you'll have to re-sync all your offline music once again.

Let me know how you get on!

[GuilhermeRoxo]

Sorry, the problem persists.

[Bittencourt]

Right @GuilhermeRoxo,

If you haven't tried that already, please reboot your device.

In addition, make sure that you've installed any pending updates of your operating system. It's also worth double check if your device is jailbroken and if this occurs when using Spotify on a different mobile device.

Further, if you have any cache-clearing apps installed on your device, you'll need to make sure Spotify is set as an exception.

If it still persists, it'd be helpful if you could let me know some additional information for example, when did this start occuring, your Spotify version, etc.

Keep me posted!

[Bittencourt]

Hey @GuilhermeRoxo,

So did the suggestions above help you?

Keep me posted!