Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 62720 Views
  • 16 replies
  • 37 likes
  • 62720 Views
  • 16 replies
  • 37 likes

Issue with recently played

Since yesterday every time I click an artist from my recently played list, it brings me to the artist's entire discography instead of just my saved songs. Is this part of a new update or a bug? Either way its extremely annoying and wanted to know if ...

  • Casual Listener
  • Since yesterday every time I click an artist from my recently played list, it brings me to the artist's entire discography instead of just my saved songs. Is this part of a new update or a bug? Eithe...
  • Caville
  • Music Fan
  • 499 Views
  • 3 replies
  • 1 likes
  • 499 Views
  • 3 replies
  • 1 likes

What happened to my library?

Plan/PremiumCountryUSADeviceiPhone 7Operating SystemiOS 12.1.4 My Question or IssueWhat happened to Spotify?!?!?I can’t go through my library!! It’s all in ONE giant playlist called “liked songs”? Terrible. They removed the alphabetical searching bar...

  • Newbie
  •   Plan /Premium Country USA Device iPhone 7 Operating System iOS 12.1.4   My Question or Issue What happened to Spotify?!?!? I can’t go through my library!! It’s all in ONE gian...
  • 662 Views
  • 0 replies
  • 5 likes
  • 662 Views
  • 0 replies
  • 5 likes

Solved!!Superuser Contribution Album length limited about 50 songs

PlanPremiumCountryGermanyDeviceiPad Modell A1893Operating SystemiOS 12.1.4 My Question or IssueAfter Update every album is limited about 50 songs/files. I can‘t hear the end of the audiobooks. As you see in the screenshot album length is 105 songs, b...

  • Visitor
  •   Plan Premium Country Germany Device iPad Modell A1893 Operating System iOS 12.1.4   My Question or Issue After Update every album is limited about 50 songs/files. I can‘t hear...
  • Katerina
  • Spotify Legend
  • 2893 Views
  • 13 replies
  • 4 likes
  • 2893 Views
  • 13 replies
  • 4 likes

Album length, account access, release date

PlanPremiumCountryUKDeviceiPhone XS Operating System(iOS 12) My Question or IssuePlease return album length to main screen (I can’t find it anywhere). Also release date had gone. Also section album/single releases separately (this has been the most o...

  • Casual Listener
  • Plan Premium Country UK Device iPhone XS  Operating System (iOS 12)   My Question or Issue Please return album length to main screen (I can’t find it anywhere). Also release date ...
  • thenazzz
  • Music Fan
  • 2056 Views
  • 6 replies
  • 12 likes
  • 2056 Views
  • 6 replies
  • 12 likes

Podcast Order

I have submited a podcast and when I select to view it newest to oldest it show it oldest to newest and vice versa. I can see other podcasts do not do this. Why is mine?

  • Newbie
  • I have submited a podcast and when I select to view it newest to oldest it show it oldest to newest and vice versa. I can see other podcasts do not do this. Why is mine?
  • 339 Views
  • 0 replies
  • 0 likes
  • 339 Views
  • 0 replies
  • 0 likes

No Library anymore

I’m very disappointed on what spotify has done in this last update. They literally erased the library, it’s none existant, now spotify is an app for playlists, you can’t save songs and have a library with them in it, you can’t look for the artists of...

  • Casual Listener
  • I’m very disappointed on what spotify has done in this last update.   They literally erased the library, it’s none existant, now spotify is an app for playlists, you can’t save songs and have ...
  • 675 Views
  • 0 replies
  • 8 likes
  • 675 Views
  • 0 replies
  • 8 likes

Adding songs to queue

PlanPremiumCountryUkDeviceiPhone XROperating SystemiOS 12.1.4 When adding a song to the queue the last song I added doesn’t show when I move a song to the bottom of the queue the other song then appears and the one I moved disappears. There is also a...

  • Newbie
  • Plan Premium Country Uk Device iPhone XR Operating System iOS 12.1.4   When adding a song to the queue the last song I added doesn’t show when I move a song to the bottom of the queue t...
  • 378 Views
  • 0 replies
  • 0 likes
  • 378 Views
  • 0 replies
  • 0 likes

Turn Off Auto Saving Songs?

Hi All, Whenever I heart or like a song from the radio it automatically saves it song to my library. I can't stand this. How can I turn this feature off? I love that it adds it to the "Liked From Radio" play list but I dont like that it gums up my al...

  • Visitor
  • Hi All,   Whenever I heart or like a song from the radio it automatically saves it song to my library. I can't stand this. How can I turn this feature off? I love that it adds it to the "Liked...
  • user-removed
  • Not applicable
  • 1989 Views
  • 5 replies
  • 1 likes
  • 1989 Views
  • 5 replies
  • 1 likes

importing songs

PlanPremiumCountryUSADeviceiPad ProOperating SystemiOS 12 My Question or Issuebeen using Spotify for a few years now and I'm now updating my songs here on Spotify to use with Alexa. I have the songs imported but they are showing grayed out and others...

  • Casual Listener
  • Plan Premium Country USA Device iPad Pro Operating System iOS 12   My Question or Issue been using Spotify for a few years now and I'm now updating my songs here on Spotify to use with...
  • Nico
  • Community Legend
  • 526 Views
  • 1 replies
  • 0 likes
  • 526 Views
  • 1 replies
  • 0 likes

Why is this song not playing?

PlanPremiumCountryUSADevice(iPhone 5sOperating System(iOS 12.1.4 (the latest updat My Question or IssueThis song will not play for me. I tried uninstalling the app and reinstalling i but it still did not work. It’s doing me a real sad, friends. https...

  • Newbie
  • Plan Premium Country USA Device (iPhone 5s Operating System (iOS 12.1.4 (the latest updat   My Question or Issue This song will not play for me. I tried uninstalling the app and reinst...
  • 231 Views
  • 0 replies
  • 0 likes
  • 231 Views
  • 0 replies
  • 0 likes

Can't see album duration on iOS app

Can't find album duration on ios app since the last upgrade of the app.

  • Newbie
  • Can't find album duration on ios app since the last upgrade of the app.
  • lilitu93
  • Music Fan
  • 596 Views
  • 1 replies
  • 1 likes
  • 596 Views
  • 1 replies
  • 1 likes

Podcast wont refresh

Plan PremiumFree/PremiumCountryNew Zealand DeviceipodOperating SystemIOS 12.1.4 My Question or IssueHi so basically I’m trying to listen to the misfits podcast and I can go to thier twitter and click the link and it will send me to the new episode of...

  • Casual Listener
  • Plan Premium Free/Premium Country New Zealand  Device ipod Operating System IOS 12.1.4   My Question or Issue Hi so basically I’m trying to listen to the misfits podcast and I can...
  • Ilikefood-
  • Casual Listener
  • 1184 Views
  • 2 replies
  • 0 likes
  • 1184 Views
  • 2 replies
  • 0 likes

Deactivate recommended music

PlanPremiumCountryUSA Device(iPhone x, MacBook Pro late 2011)Operating System(iOS 11.4) My Question or IssueI’ve tried everything humanly possible and troubleshoot it everything to get rid of the recommended music on my playlist. I have over 50 songs...

  • Visitor
  • Plan Premium Country USA   Device (iPhone x, MacBook Pro late 2011) Operating System (iOS 11.4)   My Question or Issue I’ve tried everything humanly possible and troubleshoot it ...
  • 242 Views
  • 0 replies
  • 0 likes
  • 242 Views
  • 0 replies
  • 0 likes

No songs in library

This new update is terrible. The options in my library are: playlists, artists (which is empty), and albums. Where did songs go? I only like a few songs off an album and would often put the songs from my library on shuffle and let it play. Now I can’...

  • Casual Listener
  • This new update is terrible. The options in my library are: playlists, artists (which is empty), and albums. Where did songs go? I only like a few songs off an album and would often put the songs fro...
  • 0k_eibzy-389a
  • Casual Listener
  • 1907 Views
  • 3 replies
  • 15 likes
  • 1907 Views
  • 3 replies
  • 15 likes

lost my saved songs.

PlanPremiumCountryUSA DeviceiPhone 6s Operating SystemIOS 10My Question or Issue:this latest update is by far the biggest step back in the companies progress to make the app more accessible and user friendly. Instead of finding an Artist you’ve saved...

  • Newbie
  •   Plan Premium Country USA   Device iPhone 6s  Operating System IOS 10 My Question or Issue: this latest update is by far the biggest step back in the companies progress to ...
  • sunshine2121
  • Casual Listener
  • 1142 Views
  • 1 replies
  • 9 likes
  • angry user
    update problem
  • 1142 Views
  • 1 replies
  • 9 likes

Import audio books doesn't upload

Hi, on my macbook I added a local source to add some purchased mp3 files. They are paid and not ilegal. I added them to a playlist and activated dowloading. On my iPhoneX I can see the playlist and the playlist says the right number of files, but whe...

  • Newbie
  • Hi,   on my macbook I added a local source to add some purchased mp3 files. They are paid and not ilegal. I added them to a playlist and activated dowloading.   On my iPhoneX I can see ...
  • 589 Views
  • 0 replies
  • 0 likes
  • 589 Views
  • 0 replies
  • 0 likes

New Discography not displaying all albums?!

Plan: PremiumDevice: iPhone XS, iOS 12.xy (latest) My Issue Since 2 days, the albums view coming from the artist's page was changed. I used to be able to scroll through all albums of a particular artist. Now, the alphabetical list stops after approx ...

  • Casual Listener
  • Plan: Premium Device: iPhone XS, iOS 12.xy (latest)  My Issue  Since 2 days, the albums view coming from the artist's page was changed. I used to be able to scroll through all ...
  • Bpreynolds1
  • Newbie
  • 3708 Views
  • 12 replies
  • 7 likes
  • 3708 Views
  • 12 replies
  • 7 likes

Searching for track in library results in blank search bar

PlanPremiumCountryHong KongDeviceiPhone 8Operating SystemiOS 12.1.4 Spotify iOS version 8.4.98 My Question or IssueWhen I search for a track in the songs view in the Your Library tab, when I search for a track when another track is playing, the seach...

  • Newbie
  • Plan Premium Country Hong Kong Device iPhone 8 Operating System iOS 12.1.4   Spotify iOS version 8.4.98   My Question or Issue When I search for a track in the songs view in the...
  • 329 Views
  • 0 replies
  • 0 likes
  • 329 Views
  • 0 replies
  • 0 likes

how to change recent artists from most popular songs to my songs

Plan Premium Country U.S. Device iphone 6sOperating System iOS 12 My Question or IssueI want to be able to sort my recently played list on the Your Library tab from an artist's most popular songs/page to my saved songs. Sometimes the app changes rand...

  • Newbie
  • Plan Premium   Country U.S.   Device iphone 6s Operating System iOS 12      My Question or Issue I want to be able to sort my recently played list on the Your Librar...
  • 318 Views
  • 0 replies
  • 2 likes
  • 318 Views
  • 0 replies
  • 2 likes