Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Home page glitch and playlist acting up

Home page glitch and playlist acting up

 

Plan

Free

 

Device

Iphone 8

 

Operating System

iOS 12

 

My Question or Issue

 A few days ago my home page went from having a made for you section to just a blank screen with albums at the top. It’s really hard to find daily mixes now and I used to have access to changing songs in my daily mixes but now they are shuffle only all the time. 

 

went from this 


52530E1D-7859-400A-A397-6A5754675FDB.jpeg

 

To this 977C11F5-990E-4D2A-B61D-4A7088975738.png

 

 

I’ve logged in and out multiple times, deleted the app multiple times and deleted the cache and the issues still persist. I’ve made sure I’m not on a private session but still can’t find how to get it to return. Any help? 

 

3EB01B84-ADFB-4473-9D8C-0FDD06F96AA7.png
Reply
1 Reply

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps. I'd also recommend updating to iOS 12.1 🙂

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

Suggested posts