Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

How to access Spotify on new iphone

How to access Spotify on new iphone

My old iphone has stopped working and I've got a new one (iphone 5). I've updated to the latest version of ios and Spotify. No updates pending. I've got a premium account. When I try to login on my new phone I get an error message 'Login failed - You've already created an account with this email address'. I'm not accidentally pressing 'create account', I'm pressing 'login'. 

Does anyone know how I can contact Spotify for support?

Reply
1 Reply

Hello @mondaynight, welcome to the Spotify Community!ç

 

Have you created your account through Facebook?

Suggested posts