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FAQs
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Ongoing Issues
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Help categories
Account & Payment
Using Spotify
Listen Everywhere
Hello @jannislol99, welcome to the Spotify Community!
This can be due to:
- You upgraded the wrong account
- You need to log out and log in again to force Spotify to refresh
- You logged in with the wrong account
If you received a receipt of the payment check for the field
Username/ID: xxxxxxx
Try logging in with this username.
Too confusing? Here's a handy infographic to make it clear 😉
Suggested posts
Let's introduce ourselves!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…
Staff / Moderator/ 3 years ago in Social & Random