I can’t play a new song after a day

[Susanxwang01]

Plan: Family 

Free/Premium: Premium

Country: US

Device: iPhone XS Max

Operating System: iOS 14.7.1

Problem:

I playing the newly released song: Sugar Rush, artist: Mei. It came out on 10/15.  I couldn’t play it anymore since 10/16. When I clicked on the “Play”, nothing happened anymore. I can still play any other songs. 
I tried to log off/on, power off/on. The problem is still there. Thank you so much for your help! 

Susan Wang

[MafeG]

Hi there @Susanxwang01,

Thank you for posting on the Community!

We've checked the content you mentioned and were able to play it without issue. To start, please try playing it from a different device to see if there's a difference. It's also worth testing a different internet/mobile connection.

If you're not able to test those steps, or if they don't work, please run a clean reinstall of the app, as this one is more thorough than a regular one and can be helpful to get rid of any cache that might be causing trouble. 

Let us know how this goes.