I cannot login Spotify with iOs or Android devices, but only with my notebook

[ewertonmin]

Hello!

Today I woke up and tried to connect Spotify on my iPhone. The message is "wrong data", but I can normally acess with my pc or notebook. I've tried to login on a Android device, but the same problem appears. What might be happenning? I have the "family" plan, and the other user algo can't log in. Thanks in advance, people!

[kbrooksc]

I recommend reaching out to Spotify Support. They can be reached through their Twitter Handle @SpotifyCares, Facebook Page Spotify Cares, or through the online contact form.

If you submit the contact form instead of the Twitter or Facebook Message, make sure to check your inbox and junk folder for an email from Spotify.

[ewertonmin]

Solved: you must use only your login name (not your email) to access Spotify in mobile devices. Thanks.

[Swanny]

Hi @ewertonmin, thanks for posting back! Glad it's all sorted now.