I cannot share a playlist to Instagram and have the latest updates on both

[imalexmoll]

Plan

Premium

Country

Austria

Device

iPhone 10

Operating System

iOS 13.4

My Question or Issue

I cannot share a playlist on Instagram stories (nor Facebook stories but I don't care) and have the latest updates on both Spotify and Instagram.

However I can share single songs.

This problem has not been solved for longer.

[Ivan]

Hey there @imalexmoll,

Thanks for reaching out to us about this - we'll be glad to help you out here.

Most common issues can be fixed with a quick reinstall of the app. In some situations however, a clean (more thorough) reinstall of the app might be needed. This way, you can start afresh with any app on your device. Make sure you perform the clean reinstall for both the Spotify and Instagram apps. 

Check out this help page in order to find the steps for clean reinstall on the affected device. If that doesn’t do the trick, just let us know and we’ll provide you with further help. 
 

Hope this helps. Let us know how it goes. 

[imalexmoll]

Dear Ivan,

Thank you for your answer.

I have just followed all the steps you listed to do a clean reinstall but I am still not able to share my playlist on Instagram stories.

Thank you in advance for your answer.

Best,

A.M.

[Ivan]

Hey @imalexmoll, 

Thanks for keeping us in the loop.
 

Do you have the possibility to log in to your Spotify account on another device? Just check if you'll observe the same.

If this doesn't occur on a different device, we'd suggest making sure that your original device is up to speed with any software updates available.

Hope this helps. Keep us posted. 

[imalexmoll]

Hi,

I do not have the other possibility for a longer time now due to quarantine.

However, I have the last updates on both my device and Spotify.

Regards,

A.M.

[Ivan]

Hey there @imalexmoll, 

Thanks for your reply. 

We're currently aware of an issue causing the behavior you describe. We suggest you go to this Ongoing Issue and add your vote to it by clicking on the +VOTE button. Users have described the issue as appearing on Android, but you can jump in on the thread saying you experience the same on iOS.  

It'll also be useful to subscribe via the three-dots menu in the top right corner next to the title. That'll make sure you stay up to date with any relevant updates about this.

Hope this helps. Let us know if you have any more questions.

[imalexmoll]

Thank you for your answer.

I voted on the button.
So now I just wait and you guys will get back?

Regards,

A.M.

[Ivan]

Hey @imalexmoll, 

Thanks for getting back to us.
 

We'll be updating the thread as soon as we've collected more info on this issue. Check it out regularly to keep track of what's going on and when a solution will be available. 

Stay tuned! 

[imalexmoll]

perfect thanks