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I got a new iPhone and only a handful of my local files were downloaded

I got a new iPhone and only a handful of my local files were downloaded

All of the files were able to download to my previous iphone
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3 Replies

Hey,

 

Thanks for reaching out.

 

Can you please let us know the OS versions and Spotify versions running on the old and the new device? If you still have your old iPhone, can you please also try to re-add your local files and see if all of them still appear in your Local files section?

 

Keep us posted.

MihailYModerator
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Both phones are running the most recent Spotify versions. The new phone is the most recent OS and the old one is 14.8.1. After deleting Spotify on the old phone I have the same problem occurring where only 44 of about 110 local files downloaded

Hi there @Nleisten,

 

Thanks for the reply.

 

Can you try to re-upload your local files following this guide? Let us know if that helps.

 

Cheers.

AlexModerator
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