I have Spotify Premium and I cannot listen to any of my DOWNLOADED playlists on airplane mode

[sophiahatzis22]

Hi,

I have Spotify Premium and have downloaded several songs on my iPhone 5, hoping that I could listen to them when I am offline or on Airplane Mode. Unfortunately, I just came back from a four-hour flight which I had to spend in utter boredom and quiet because my Spotify Premium wasn't working on Airplane mode.

I find this very strange since my brother who has the same phone as me and a Premium account has no problem listening to music on Airplane Mode. When I try to listen to one of my songs on Airplane Mode, it shows that I haven't downloaded it and that I need to connect to wifi. However, when I am connected the green arrow symbol appears next to my songs, indicating that they have been downloaded. This is very confusing and i am very disappointed. I would really appreciate it if someone could help me.

[Jack]

Hey @sophiahatzis22, help's here!

Sorry to hear that you've had some difficulties with Offline Mode. We'll help you out.

To confirm, what iOS version is your iPhone 5 running? We'd also recommend ensuring you have the latest version of the app by following these steps.

We'd like to see a screenshot of what error message you recieve when selecting an apparently-downloaded green track to play. Do you notice they desync ever, or do they always appear to be downloaded at all times?

Also, do you download over WiFi or 4G before switching to Airplane Mode? Do downloaded tracks ever play successfully when not on Airplane Mode?

Thanks, keep us in the loop after trying this and letting us know the relevant info. We'll continue to assist!