I'm a premium user. But I still get ads?

[#1]

I am a confirmed premium user but I'm still getting ads.

[chackingnoob]

We pay for premium to get NO ads WHATSOEVER.

When I listen to a downloaded podcast I do NOT want to listen to an ad before hearing the show.

These ads are from my region and in my language so they aren't from the podcaster him/herself

[chackingnoob]

Same here in Belgium ..

[adielfernandezgranja]

Great... so basically, podcast will have Ads from Spotify, but not music...

[adielfernandezgranja]

It would be great if we try to share this in social media to see if we can push them to stop with this bs.

[-w7_iky8pjif]

Dear Elena, thank you for your response.

During Podcasts. We understand if podcasters pre-record ads into their videos then this must be accepted but Spotify is intentionally placing ads during shows. We pay specifically so extra ads are not included. I look forward to your response.

[kristi-h]

Are there any alternatives to Spotify to listen to podcasts? Seems pointless to pay to listen to the incredibly inane adds

[gman_david]

I can also validate that I'm getting ads on podcasts as a Premium user. These are not ads from the podcast, but built into the Spotify app on my mobile device. This is only happening during podcasts and not music from what I have experienced.

[agiant]

Same problem here. TERRIBLE user experience.

[26057420]

I am having this problem too. I checked and I have the  premium package too.

[maryellenla]

i have a premium subscription. i decoded

to try a podcast called "heavyweight". immediately ads vegan, first an obnoxious, very loud ad for a religious band, then an ad for apple card. i cannot stop the ads, so i want to delete my choice of that podcast. I want nothing to do woth any podcast that starts iff with thise ads. but i can't. it only lets me pause, not skip, not delete my choice. it's just staying there paused on an ad. what can i do to stop this? i am never, ever going to choose that podcast again. super bummed spotify. 

[Eemann]

I just changed from a premium account to a family plan yesterday and now I am getting ads on all my podcasts and they cannot be fast forwarded. I got the family plan because I want to use Spotify for podcasts since Stitcher is gone, but with these ads that cannot be skipped, it is worse than the free podcast apps. How can I fast forward them or get rid of them?

[z0lxsqzf3x64tom6hxps]

I need help with my acct. I'm a premium customer but I am hearing adds. 

[Jakewarbu]

I’m getting this too and it is highly annoying. I’ve been a premium user for years and it’s only just started

[NathanByrne]

Please read carefully before you reply with unhelpful generic answers or suggestions. Yes I’ve logged out and back in and checked all my login details are correct. I’ve been a Spotify premium member for 6 years. I listen to only 1 podcast. They have 155 episodes so far and I put an episode on each night before sleep. Every single episode starts with an ad. It is not a podcast sponsored or ad read ad. It is a ad seperate from the podcast. The podcast will not even start until after the ad is finished. I had a god damn McDonald’s advert tonight go “Buh dah Buh ba bah”. I do not pay $18 a month for premium to listen to ads every single time I open a podcast. Sometimes an ad will play half an hour in to my podcast. Sort this trash out immediately spotify or slash the cost of my plan in half. You’re not taking my money and still forcing me to listen to ads, making more money off me. Sort it out. Cheers.

[NathanByrne]

It’s been days and no response. I want an explanation now. I don’t give a **bleep** that we are all peasants to you, answer my god damn questions. I pay you, we all pay you. You work for us, the customer. Don’t ignore me because you have no excuse for this **bleep**. Own your mistake and fix it.

[HeavyhandG]

Hey There I Tried Logging Out But It Goes Back To Page That Says I Can’t Get App . I Don’t Know What To Do. I Tried Since Dec.13 2023. Still Get Ads And Can’t Download. Thanks 

[Masterjess]

I’m getting ads on my Premium plan. It’s friggin annoying. I’ve tried everything. Can y’all please fix this?

[HannahL1999]

I am a premium user and have had a premium account for 7 years. Up until recently there were no ads with podcasts and now there are ad interruptions during and after each episode. Why have ads been added when I am a premium user and am paying specifically to not have ads

Premium/Canada

Device: Galaxy s20FE

[Bharri53]

I have the same issue. Listening to music or podcasts. I get adds and I can’t pass them. No reason to pay if I am still getting the ads. Makes no sense. 

[Maxim · Accepted solution]

Hey folks,

Thanks for coming to the Community.

Spotify advertises that a Premium user can listen to music without ad interruptions, which is one of the key benefits of a Premium subscription. However, podcasts for both free and Premium users may include ads, and they can be either host-read endorsements, sponsorships or audio adverts within the podcast track itself.

A special feature is available that can dynamically insert ads within a podcast stream. This can be enabled or disabled by the podcast publishers. The desire here is to provide some added value for those who want to host their podcasts on Spotify.

The teams at Spotify understand that there might be some confusion on the fact that Premium comes with ad free music listening, but doesn't cover podcasts.

Hopefully this explanation provides you with a better understanding of the Premium subscription and the ads that you listened to. Apologies if this was not made sufficiently clear before.

Spotify cares about their users' opinion and they're doing their best to expand on the information sources available to be more transparent 🙂