I´m listening music and stop

[andre_afonso_89]

Plan

Premium

Country

Portugal

Device

Iphone 8 

Operating System

iOS 12 (12.3.1)

My Question or Issue

a few weeks I have been using spotify and the music stops giving and I always have to click again on the play button I've reinstalled the app, logged out and logged in and it's still the same

[Billy-J]

Hey @andre_afonso_89, I'm here to help!

Does this happen when you're listening to something else, or when you open a specific app? Does this happen at specific times or when you click on something besides the Spotify app?

Keep me posted 🙂 

[andre_afonso_89]

Its happened when I’m listen music without in secondplan or not.. don’t happen always but in last 3 days is in 4 ou 5 times a day..

[Billy-J]

Hey @andre_afonso_89.

Thanks for that info!
In this case, if it happens again - please try another clean reinstall of the Spotify app, and keep track of when exactly the music pauses.

Let me know how things go! 🙂 

[andre_afonso_89]

I do it for 2 times but ok.. And happens again

[Billy-J]

Hey @andre_afonso_89.

Thanks for that quick reply!
I'm taking a look into this, and I'll get back to you soon.

I would appreciate your patience 🙂 

[andre_afonso_89]

I will waiting no problem

[Billy-J]

Hey @andre_afonso_89.

Thanks for your paitence! Could you let me know if this is happening on the same network, or does it happen regardless of the network you're on? 

[andre_afonso_89]

Its happens with different network.. today I don’t have this bug but yesterday all day I try to listen music I can’t..

[Billy-J]

Hey @andre_afonso_89.

Thanks for the reply! 

Are you still having issues today or is everything good to go? 

Keep me posted 🙂

[andre_afonso_89]

Today it’s Woking but the problema it’s not all days but in some situations happens

[Billy-J]

Hey @andre_afonso_89.

Thanks! When does this issue happen exactly?

[andre_afonso_89]

Yesterday I can’t listen music.. all time I try listen music 10/30 seconds stop and i need to click again in the play button

[Billy-J]

Hey @andre_afonso_89.

Thanks!

Could you try using your Spotify account from a different device or the Web Player to see if the issue persists there as well? Let me know if it only happens only on your iPhone.

If it persists in other devices/platforms, please let me know 🙂

[andre_afonso_89]

I will try..

[andre_afonso_89]

It’s happens again.. I tell you it’s not al day or always but it’s happens 

[Billy-J]

Hey @andre_afonso_89.

Thanks for the reply!

Just to confirm, do you experience the same issue when logging in with a different account on their primary device (your iPhone)?

Keep me posted 🙂

[andre_afonso_89]

I logged in others devices and happens, I remove for 3 times de app and happens.. idk what to do more

[Billy-J]

Hey @andre_afonso_89.

You should try logging in on your iPhone using a different account (instead of trying with the same account on different devices).

Could you try it again?
Thanks 🙂