Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
My Question or Issue:
Today I was listening to music with my free account on my phone, and I suddenly realised that I could skip more than the usual 6 times per hour. I checked and I could choose individual songs, just like premium, yet I have never paid for premium, nor have I ever done the free trial. I was not listening to music on a different device at the same time as well, does anyone know what happened and what I should do?
Plan
Free
Country
England
Device
Iphone 7
Operating System
IOS 15.8.3
Hi I’m having the same situation where my account is on free but I’m on iOS and getting perks that premium has like unlimited skips and being able to organise my playlist’s songs in any order I want despite not paying for premium
Hey @Jynnx,
Thanks for reaching out!
Some of the playlists Spotify presents you with have unlimited skips and playing on demand even on free -
These include a number of personalized and curated playlists which are particular to you based on your music taste and how you stream on Spotify, namely Discover Weekly, Release Radar, Broken Heart, up to six Daily Mixes and others!
Tip. All of these playlists are marked as made by Spotify.
Hope this helps clear things up! We're here for you if there's anything else 🙂
Hi, I'm also having the same problem, I checked my account several times and it shows the free subscription. I use an iPhone and I have Spotify free for years but since yesterday I have some of the advantages of the premium version, including unlimited skips, seeing song lyrics and being able to freely choose songs from various albums and playlists. But it doesn't allow me to download the songs and tells me that to do so I need to have a premium account. I really don’t understand.
Hi, I’m also having the same problem (and not with “pre-created” playlists, but with every playlist!). My account has suddenly acquired premium features. Also, today on the bottom of my home page appeared this quote: “you can listen to every song you want with your premium trial” (or something like that). But I never subscribed to the premium trial, nor any Spotify plans. Can someone help me please?
Hi there, I believe the reason why this happened was because Spotify gave me a free trial without me needing to start it manually. A few days after it started, a pop up in Spotify stated that I had until a few days ago to try out premium. Since a few days ago however, my account has returned back to its usual free status. Sorry for the late response.
Plan
Free
Country
Portugal
Device
(iPhone 14)
Operating System
(IOS 18)
My Question or Issue
I just logged into my spotify and noticed that I can play all the songs without ads. without any advertising, knowing that I don't have a premium account and never have.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…