I purchesed premium on my iPhone and it still says I have free what do I do to fix it

[Fcutolo]

Help i have the same issue and i have recieved four receipts saying that i purchased Premium!! I have been charged 4 times for the same service, which i don't even have!!!!!

[mxmorel]

I have the same problem, I hope this makes a quick fix

[MattSuda]

There was a temporary issue on the server, and this should now be fixed.

Please try logging out of the app and then logging back in to see if you now have premium.

[mxmorel]

thanks, I try this for three times, but not fixed the problem!

[MattSuda]

Sorry guys, someone at Spotify said the server should be fixed now.

I will let them know that the problem still exists.

Thanks for your patience. I will let you know as soon as I have more information about this. 

[casilvaq]

The same problem, I purchesed premium on my iPhone and it still says I have free what do I do to fix it. And I paid it twice

[user-removed]

I have the same problem . I paid $25 already and it says my premium ends on December 14 2014. STILL FREE ON MY IPHONE APP

[Jutty156]

I've been having this issue all day, I'm about to take my money somewhere else.

[user-removed]

My mother is having the same issue. I changed the payment on her account online but nothing changed. I was charged $9.99. I then charged her itunes account on the iphone for $12.99 - yet nothing changed. I then logged into her account on my iphone and the same issue occured. My account is working fine. 

[MattSuda]

UPDATE:

Hey guys! I have just gotten confirmation that this problem should now be fixed. Please try logging out and back in. The fix might be a little slow, so please continue trying over the next hour or so.

I told you guys I was getting this looked into for you. Glad I was able to help with this.

Enjoy!

[villarmau]

tengo el mismo problema, ojala lo resuelvan luego. saludos desde chile..

[MattSuda]

@villarmau 

La solución todavía se está implementando. Sigue intentándolo!

[fifteenincluded]

Hi there, I was wondering whether you guys could help me with this...

I redeemed a free six month Spotify premium account through a code card, however the premium features did not show both on my laptop's app and my iPhone app despite waiting for it for 2.5 hours. 

I then followed the instructions on the Spotify website, and I logged out of my iPhone app and logged in again however the status still remains "Free" instead of "Premium".

Tried deleting the app and re-downloading it however it still remains the same.

May I know what is the problem? Thank you.

[MattSuda · Accepted solution]

Hey @fifteenincluded 

The fix is still being rolled out for this. It should be fixed within the next few hours.

Every once in a while please try logging out and then back in to see if you then have premium.

Please post back later if you still don't have the premium features.

[mxmorel]

confirmed, the problem has been corrected!