Impossible to remove my EX from log in my account

[L3oR3y]

My account is somehow opening on my ex iphone using face ID, after I change my password and disconnect all devices frim my account.
She simple opens the app and the face id scans and open my spotify.

[OscarDC]

Hey there,

Thank you for reaching out to the Community and welcome. 

If your account is linked to third-party services such as Facebook or Google, we'd recommend resetting your password again by following the steps mentioned here and also removing the access of third-party apps in the Manage Apps section here. By doing this, anyone who tries to login to your account again will need the login details to actually access it.

We'd also recommend following the additional steps mentioned in this article to secure your account and make sure no one else has access to it.

Hope this helps. If anything else comes up, the Community will be here for you.

[L3oR3y]

I have already completed all the steps presented. I have even changed the email passwords and also removed the devices. As soon as she opens Spotify on her phone, she starts Face ID and accesses it. Without clicking on anything.

[OscarDC]

Hey @L3oR3y,

Thank you for keeping in contact and for the clarification.

If that's the case, it's possible that the other user needs to unlink their FaceID from your Spotify account on her phone settings. Since we guess you don't want to go through that, as another option, we'd recommend transfering the content of your account to a new one by following the steps mentioned in this article.

If you have an active subscription, we'd also recommend cancelling it before transfering the content to avoid being subscribed to more than 1 plan by mistake. 

Hope this helps. If anything else comes up, don't hesitate to ask.