Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Solved! Go to Solution.
Got it : (age) restrictions!
Spotify is rated R, due to loads of explicit content !
Go to settings and simply lift restrictions to Spotify.
Same problem with a twist. Installed on iphone, listended for a bit, tried to install Spotify app on ipad - says it's installed.
I have never had Spotify installed. Tried uninstalling from iphone, restarted iphone, went back to app store on ipad - still says it's installed. Now I can't install on anything! Duh...
Got it : (age) restrictions!
Spotify is rated R, due to loads of explicit content !
Go to settings and simply lift restrictions to Spotify.
I have had spotfiy for a while now. Updated and lost it. trying to reinstall, it say it is but it wont open or appear on iphone screen. Have done the age restriction thing and restarted holding down front button and top button. Nothing is working pressing the open button in app store constantly to no avail. Its on my computer no problem and can listen to music but it wont appear on iphone screen and it also isn't listed as an app in my settings
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…