Iphone 15: Discography not complete / Album missing

[KatjaKK]

Plan

Premium

Country

Germamy

Device

iPhone 15

My Question or Issue

I am using spotify premium since end of December 2023 and since last week I have an issue with the discography. 

When I look at discographie and press show all, only "singles and EPs" are displayed and "Alben" is not visible.

That's a screenshot from my computer, I don't have an issue there and with my ipad also everyting is alright.

I asked a friend to check it on his device and he has spotiy premium as well and he has the same problem. It seem to be an issue with the iphone, maybe?

Can someone help? Thanks!!

[MateusM]

Hey there @KatjaKK! Thank you for your question! I'm happy to help.

I tried on my end and I could see the option to show the "Albums" filter. Can you try again by going to the artist's page, under "Popular releases", there should be a button "See discography"., Under Releases, you should see 2 options - Singles and EP's and Albums (If the artist has either Singles and EP's and Albums released).

If you still can't find the option, have you already tried these steps?

I'll be on the lookout.
/Mateus

[KatjaKK]

Dear @MateusM,

thanks for your reply! Unfortunatelly  that was not helpful, I still can't see the "Album" on my IPhone/ IPod and I don't have an issue on my Ipad/Destop.

For certain artists I can see "Album" on my IPhone/ IPod and for others not. But for those artistis where I can't see album anymore on my IPhone/ IPod, I am sure that there is an album because I can see it on my destop/ IPad. 

Are there other ideas what I can do? 

Thanks in advance!

Katja

[MateusM]

Thanks for the quick reply @KatjaKK! 

Can you send us the artist or link to an artist profile where you're able to see the Albums section on Desktop/iPad, but it's missing on iPhone/iPod? 

Looking forward to your reply.
/Mateus

[KatjaKK]

Thanks for your support!

Sure, it is Paw Patrol, my kids love to listen to it and they always choose a different album on my Iphone which is now not possible anymore

[MateusM]

Thanks @KatjaKK!

We could find the artist Paw Patrol profile, however, they have just 3 singles and one EP on the profile, but no albums.

Can you share with us the link from the artist's profile you're referring to? Just to double-check on our end. If you have other examples from other artists, you can also send us the links from their profiles so we can check on our end as well.

Keep me in the loop.
/Mateus

[KatjaKK]

Dear @MateusM,

that's the link to the artist:

https://open.spotify.com/intl-de/artist/1JPhbKU3boL67fftU3U1ED?si=0G20CL0gQ3WwwSk-Anu3dg

I am pretty sure that we are talking about the same artist. When I click on discografie, I also see 3 singles and one EP but there are many Album as well, which are not displayed in this view on my Iphone/ Ipod but on my desktop/ Ipad.

This for example are two Album which are not displayed in discografie:

https://open.spotify.com/intl-de/album/1OeUu6ubxsrnJt37q8Qc88?si=8D5c-JA5RG-QdIYRHsuz4w  or this

https://open.spotify.com/album/2psmTXDgwasSeajg6Moh4t?si=Pa_ikpDqQiGmZyl-Anzhiw

Thanks and kind regards,

Katja

[MateusM]

Thanks for the info @KatjaKK!

I see. In this case, since these are Audiobooks and not albums, they won’t appear under the Albums filter in the artist’s profile. So this is an expected behavior.

Also, I’d like to share these two articles about how to Purchase Audiobooks and Audiobook access plan in case you want to learn more about them.

Hope this clears things up. We'll be here if you need further help. 
/Mateus

[KatjaKK]

Dear MateusM,

thanks again for your support but I don't think that this is the explanation for my issue. 

Why can I see on 2 devices Audiobooks displayed as Album and on 2 devices they do not appear anymore (which they have done 1 week ago).

I found now a worksaround for my devices where I do not see the Album anymore that's why I am fine now but I think this issue is really strange.

Kind regards,

Katja

[KatjaKK · Accepted solution]

Dear MateusM,

my issue is solved, I think there was an update of the app and now I can see all Album on all devices again.

Thank you and kind regards,

Katja