Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Iphone 6 cannot download playlists

Iphone 6 cannot download playlists

 Hi, 

 

I have spent several hours trying to sync my iphone 6 to my macbook air as a spotify device.  I have a time machine airport.  When I first got my iphone 6 I was able to transfer all of my playlists to my iphone.  However, several weeks ago, I stopped being able to, and cannot locate my iphone on my spotify desktop.  It is very frustrating to not be able to download any playlists!  However, I can control my desktop with my iphone.  Here is what I have tried:

 

1.  Reinstalled spotify on my iphone and macbook (now I have lost all the playlists I had) (and turned them on and off).

2.  Checked to make sure my firewall is off.

3.  Made sure they have the same IP address connection.

4.  Enabled the NAT Port Mapping protocol on my airport.

5.  Made sure I am singed in in the same account.   

6.  Tried using the USB cable.  

 

Please Help!  I am paying for premium but cannot download any music 😞

Reply
1 Reply

Hello!

The Desktop versionof Spotify had a recent update in which some things were changed.

The devices section will be coming back in a future update.

 

In the meantime:
You won't be able to see an indication in the Desktop Spotify that the IPhone is paired, but as long as they both are on the same WiFi, you can trigger the files sync by toggling the Offline mode on the playlist on your IPhone.

 

Hope this helps! 



This was a post by DasPeter
If my post helped you to fix your problem  -  Accept as Solution
If you liked my post - Give it a Like

|--------------------------------------------------------------------------|
PM me here



Suggested posts