Just signed up for premium, Not working on iPad.

[FrankLeeHye]

Help.

Thanks!

[FrankLeeHye]

Also not working on my iPhone. 

[user-removed]

Hey there!

There is slow server for now, so those updates to paid accounts might take a while.

Sorry for this.

[revizack]

How long will it take to fix?  It's been almost a week already. 

[user-removed]

Hey,

Tried already Log out and then Log in back?

Cheers.

[David]

revizack - I've just taken a look at your account and Premium should be active... Are you still unable to use it at all?

[AGM]

Hi, I also signed-up for premium a few days ago and spotify is not working on my ipad2.  What am I doing wrong?

[Thomaslancashir]

I am having the same problem. What is the solution guys? It worked fine for 48 hours, but won't recognise I have already paid for premium. This really isn't acceptable as we ha e all paid for this subscription and expect to be able to use it. Perhaps I should get in contact with the office of fair trade? Spotify you should reinburse all these people having problem or fix it ASAP!

[Jude]

Hi  Thomas,

You started on the 48 hour trial. It looks like the server slowdown experienced a few hours ago affected your transition to the full subscription. Hopefully, this should have been processed now. If there is any problem, log out of Spotify (File > Log out) and log in again.

Let me know how it goes.

[Lobrandier]

I am having the same problem. tried logging out and logging back in. Saying i'm not a premium member. HELP

[MaxLawatsch]

Hi Mods,

I signed up for Premium, synced both my iPhone 4S and my iPad with my desktop Spotify, have deleted and re-installed the apps, have ensured I'm logging in with the same account, and yet my devices will only let me stream radio. Can you help?

[kir]

Hey,

I used the 48 hour trial, and when that ran out I upgraded to premium today. When I log in via my laptop, it shows I'm a premium member. When I open my iPhone and iPad, they both say that access to playlists is only for premium members. I uninstalled and reinstalled the app, but no luck. Is there a set amount of time lag I should expect before it works? I have a huge road race this weekend and made a playlist under the assumption I'd be able to use it.

Thanks in advance!

[Hylo-88]

Hi David,

I have just signed up for the free premium trial and installed the spotify app onto my iPad - no premium setting though? Can you help

[Peter__]

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@Hylo-88 wrote:
Hi David,

I have just signed up for the free premium trial and installed the spotify app onto my iPad - no premium setting though? Can you help

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Hey! Welcome to the community 🙂 

Sometimes it can just take a little time for your premium to activate on all of your devices. Does your account show as premium on your online overview?

Peter