Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Keep getting logged out of iPhone app

Keep getting logged out of iPhone app

I’m a premium user and quite frequently I get logged out of my iPhone App, login always works first time, just a pain to keep doing it.

Plan

Premium

Country

 England

Device

iPhone XS

Operating System

iOS 10

 

My Question or Issue

 

Reply
1 Reply

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? Sorry if this may sound a bit repetitive but if that doesn't help, try a quick clean reinstall of the app by following these steps.

 

Make sure Spotify is up to date. I'd also recommend using the Sign Out Everywhere and Remove Offline devices from your Spotify account page to see if that helps 🙂


If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

Suggested posts