Announcements
Happy Values Week! Today we celebrate *Respect* in the Spotify Stars Program!

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

LOST MY PREMIUM

LOST MY PREMIUM

Plan

Premium

Country

 Philipppines 

Device

iPhoneX

Operating System

iOS 11.4

 

My Question or Issue

 When I updated your app my premium subscription is gone, I’ve been downgraded to free. My subscription is premium which is automatically billed to my data plan with Globe which is a service provider in the Philippines. Fix it.

Reply
1 Reply

Hey @jviince,

 

Do you still need help with this? Please check out this link and see if any of the troubleshooting steps clear things up 🙂

 

Take care

Suggested posts