Local files not downloading to iPad or iPhone

[Fjassadi]

Plan Premium

Device iPhone 7

Operating System

iOS 11.4, Windows 10

hi,

I wanted to add a new song (local file from windows 10 desktop) to my playlists in my other devices. I did as usual and the song played on my iPhone (but neither on my iPad or on the desktop app on win10) and the previous local files I had downloaded to my devices also stopped playing (they do play on desktop version though). They appear as if they’d been downloaded but when I played them they’re just skipped.

[Jemi]

Hey @Fjassadi,

It might be a good idea to add the files on your PC to another folder, and use that folder as a source of local files for the app. After that, re-synchronize your devices by downloading the local files to your mobile device, preferably using a mobile hotspot to ensure the download goes well. 

If that doesn't work, make sure your Spotify apps are up-to-date. 

Lastly, if nothing works, go to your account page and remove all your offline devices. This means that you have to download your music again. 

Let us know how it goes 🙂