Logging in on ipone 6s

[tstubbendick]

I just got a new iphone 6s and had all my stuff transferred from my old phone to my new phone.  Since then I have not been able to log in.  It gives me error message 404 (temporary log in problem).  I have reset my spotify password and my facebook password, restarted my phone, and deleted and readded the spotify app.  I still can't get logged in.  Please help.

[jean3601 · Accepted solution]

Hey @tstubbendick, Welcome to the community! 🙂

Lets try figure this out:

1. Are you logging in using your username? Does this fix your issue?
2. Is your account linked to Facebook? If so have you tried logging in using Facebook?

[tstubbendick]

Is my username my email address?  If so, I have tried both of the things you suggested.

[jean3601 · Accepted solution]

Hey @tstubbendick

Your username is your Spotify username, not your email address 🙂 

You can find your username here 

Are you able to log in using your username?

[tstubbendick]

It worked! Thank you so much!