Mobile app not responding or working at all

[#1]

Logged in & can play music on Safari, but every time I download the Spotify mobile app, it doesn’t respond or work at all.

[gimpboy76]

Since the update to the app this morning it’s been buggy, lagging and songs won’t play

[Lyubka]

Hey folks,

Thank you for reaching out here in the Community.

The originally described issue sounds like the app is not responsive at all. Could you please elaborate a bit more on that? Are you seeing the logo when you start the app? Are you able to log in and start a playback? In any case, it's a good idea to reinstall it with the steps here and force restart your device. Here is more on how to do that. 
 

@gimpboy76 we'd recommend logging out and then logging back in two times in a row on your phone. It sounds a bit odd, but it forces a sync between the account and your device. 

It's also a good idea to remove any apps or services that Spotify may be connected with or affected by and check if the issue continues.

Lastly, we'd suggest that you try with a different network. If you're on mobile data, switch to Wi-Fi and test if the app behaves the same way. 

Hope this helps. Let us know how it goes. 

[DrMusicPR]

Same here. Bugfix today has Not helped! iPhone App down

[martinight]

Prezados, meu aplicativo do Spotify parou de funcionar. Não consigo nem abrir no celular. O que tenho que fazer?