Most of Library gone, Playlists greyed out

[andrew-benn]

Plan Premium

Country USA

Device iPhone XR

Operating System

iOS 13.5.1

My Question or Issue

Just looked at my library and playlists.
My playlists are greyed out and the vast majority of the hundreds of songs I had in my Library (all of which I often listened to off line frequently up to now with no problem) are gone!
I'm 10 minutes from leaving on a two week trip where I won't have wifi.
I need this music for my trip.  Any idea what the fix is?
Also, is there a email address for tech support at Spotify?  I'd really like to get someone from Spotify to communicate with ...they are the ones that collect my monthly subscription fees, after all.
--I'm usually not easily frustrated, except for when it comes to not being able to have music for an extended period.
Anybody from Spotify reading this?  I'm hoping this is not going to be the major fail it's looking to be right now...

The only thing I've had time to try was signing out and then signing back in.  It didn't help. Also made sure my subscription was up to date with correct payment info (it is).  No more time now as we're leaving.