Music search

[Bamdtc]

Hey guys I've recently been searching for songs from an early Eskimo joe album called a song is a city. When I search my Spotify tells me there are no results however the album is available through the site and also on all of my mates Spotify accounts. Why do I not have access to it? I have a premium account

[Bittencourt]

Hi @Bamdtc!

Does it happen on your mobile only?

If you click here, can you see the album?

Is your mobile app up to date?

[Bamdtc]

The album shows up but only one song and yes it only happens on my mobile. I have reinstalled the app three times just in case

[Bamdtc]

It does however play in the safari browser or on the link you posted in the community just now

[Bittencourt]

That's odd...

In what country are you? Are you using a VPN in your mobile?

Can you attach a print from the unavailable album screen?

[Bamdtc]

I'm in Australia and I'm not using a vpn

[Bittencourt]

Ok. Can you start playing this album from your web player or desktop app AND THEN change the playback to your mobile to see if it works?

[Bittencourt]

You can also create a playlist with the album songs in your desktop or web player, and then restart your mobile app to see if it shows.

[Bittencourt]

@Bamdtc, to add songs to a new (or existing) playlist through the web player, just choose the one you want, right click it, and then click on "Add to..." -- then just choose any of your playlists, or create a new one.

www.play.spotify.com

[Bamdtc]

Thanks but it still will not show up

[Bittencourt]

Have you restarted your mobile app?

[Bamdtc]

Yes I did

[Bittencourt]

I suggest you give it a few hours to this. Try again tomorrow morning and let me know. If it doesn't work I'll get in touch with the staff for you.