Music skips and stutters over Bluetooth in my car

[steven7777]

Just bought a car (2014 VW Golf). When I play music on Spotify over Bluetooth, songs  skip and stutter, like a CD scratching. 

Can anyone suggest some troubleshooting I can try?  

I’ve tried turning on Data Saver in the Spotify app, which didn’t help. Also tried disconnecting and re-pairing the iPhone - but the problem continues. 

I’m using an iPhone 6s running iOS 12, I’m based in the UK on Spotify Premium. 

[ardacebi]

Hey there,

Sorry for the issue. Can you please try streaming on another Bluetooth speaker for us to understand why the issue is happening?

Cheers.

[steven7777]

Hi,

The problem does not happen with this iPhone 6s and a Bluetooth speaker. 

I tried pairing a different iPhone SE and played some song from same Spotify account - there was no skipping. However, I only tested for one song. Maybe the error will also appear on the iPhone after some time?

I tried unpairing my iPhone 6s from my Garmin smartwatch but this did not help. 

Tried closing other apps on iPhone 6s, such as Google Maps. This did not help. 

I tried to unpair iPhone 6s and reconnect with Golf - problem continued. 

I also read that in these forums that the problem could be due to the music and phone both trying to connect via Bluetooth. I tried to only connect the music to the car Bluetooth (and not the telephone or Contact sync) however, both seemed to automatically connect and the problem continued. 

[ardacebi]

Hey,

Thank you for the reply. It's probably not happening because of other apps being open in the background or other Bluetooth devices are connected to your iPhone.

I have a question regarding your answer. Did you try pairing iPhone SE with your vehicle or a Bluetooth speaker?

Cheers.

[steven7777]

I did Reset Network Settings on my iPhone 6s and that seems to have resolved the issue. 

[ardacebi]

Hey,

Glad your issue is resolved. Please don't be afraid to open another help thread if you ever have any other issues.

Cheers.