Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Music stops

Solved!

Music stops

Randomly my Spotify stops and goes to my main screen. It's like the app crashes. It could be 10 secs into a song or 3 into playlist. Wifi and data on. Albums play no problem
Reply

Accepted Solutions
Marked as solution

Did u tried to reinstall app or reboot your phone?

Have you offline memory of your music?

 

Instruction which u can try:

 

1 - throw apps out of memory

Double click the home button and your running apps will be shown

Flick your running apps up - one at a time - this removes them from memory

 

2 - Re-Boot your phone

Hold down both the Sleep/Wake button and the Home button for 10 seconds

Screen will go blank and the Apple Logo will appear on reboot - let go of the buttons

 

3 - if 1 & 2 dont work

Delete the spotify App

Re-Booot your phone 

Install Spotify back onto your phone

View solution in original post

8 Replies

PC/ANDROID/IOS/MAC?

If android i think it`s because low RAM memory, try to close opened apps.

It also can be a problem with apps that try to save your battery.

 

If it is for what are you looking please accept it as solution.

 

iOS I phone 6

iOS version?

The new one 10 I think
Marked as solution

Did u tried to reinstall app or reboot your phone?

Have you offline memory of your music?

 

Instruction which u can try:

 

1 - throw apps out of memory

Double click the home button and your running apps will be shown

Flick your running apps up - one at a time - this removes them from memory

 

2 - Re-Boot your phone

Hold down both the Sleep/Wake button and the Home button for 10 seconds

Screen will go blank and the Apple Logo will appear on reboot - let go of the buttons

 

3 - if 1 & 2 dont work

Delete the spotify App

Re-Booot your phone 

Install Spotify back onto your phone

Thanks I'll try them all

You can also try this trick:

Go into setting-General-Language&Region. Make sure it says Sweden ( or whatever your region is) . If it's already on Sweden, move it to a different country and then change it back to your country.

Suggested posts