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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 70738 Views
  • 16 replies
  • 37 likes
  • 70738 Views
  • 16 replies
  • 37 likes

Solved!! Where is the settings menu on iPhone 7?

I have an iPhone 7 that is running iOS 10 and i cannot find the settings menu anywhere. The only options I can see are Home, Browse, Search, Radio, and Your Library. If anyone could help me find the settings menu that'd be great, this is maddening.

  • Newbie
  • I have an iPhone 7 that is running iOS 10 and i cannot find the settings menu anywhere. The only options I can see are Home, Browse, Search, Radio, and Your Library. If anyone could help me find the ...
  • marlonsphere
  • Roadie
  • 8449 Views
  • 1 replies
  • 0 likes
  • 8449 Views
  • 1 replies
  • 0 likes

Cannot login on iOS 6.1.6 (iTouch)

Recently booted up my old iTouch (running iOS 6.1.6) and I'm completely unable to log in via Facebook. I type in the required bits, then end up with a page full of complete gibberish as opposed to any form of actual login. Very frustrated, nothing I ...

  • Casual Listener
  • Recently booted up my old iTouch (running iOS 6.1.6) and I'm completely unable to log in via Facebook. I type in the required bits, then end up with a page full of complete gibberish as opposed to an...
  • marlonsphere
  • Roadie
  • 619 Views
  • 1 replies
  • 0 likes
  • 619 Views
  • 1 replies
  • 0 likes

I keep getting ads on IPad even tho I have Premium

I have Premium. I don't get any ads on my computer. On my IPad tho, I keep getting ads. Is the IPad different? When I tried Spotify Help, it said to "log out" but I can't figure out how to do that on the IPad version. Also, on my computer, I can exit...

  • Gig Goer
  • I have Premium. I don't get any ads on my computer. On my IPad tho, I keep getting ads. Is the IPad different? When I tried Spotify Help, it said to "log out" but I can't figure out how to do that on...
  • marlonsphere
  • Roadie
  • 510 Views
  • 5 replies
  • 0 likes
  • 510 Views
  • 5 replies
  • 0 likes

No "Spotify Connect" on IPhone 6! Kein "SC" auf dem IPhone!

On IPhone there is "Spotify Connect" unavaiable at the moment. There is not "SC" Button also i open Spotify on my Samsung Smart TV or Acer Desktop Pc!Auf dem IPhone ist "Spotify Connect" momentan nicht verfügbar! Das "SC" Auswahlfeld fehlt. Auch wenn...

  • Newbie
  • On IPhone there is "Spotify Connect" unavaiable at the moment. There is not "SC" Button also i open Spotify on my Samsung Smart TV or Acer Desktop Pc! Auf dem IPhone ist "Spotify Connect" momentan...
  • burner
  • Roadie
  • 304 Views
  • 2 replies
  • 0 likes
  • 304 Views
  • 2 replies
  • 0 likes

Downloaded songs won't play

I have this problem only on my iPhone, Spotify works perfectly on my computer.I have premium, but when I download music - both albums and playlists - very often the songs won't play in offline mode. They appear to be downloaded, but they don't start ...

  • Newbie
  • I have this problem only on my iPhone, Spotify works perfectly on my computer. I have premium, but when I download music - both albums and playlists - very often the songs won't play in offline mode...
  • 340 Views
  • 0 replies
  • 0 likes
  • 340 Views
  • 0 replies
  • 0 likes

Solved!! Does the new "save music" feature take up space on iPhone?

When I use Spotify's new "Save" music feature (which has replaced the "Starred" option), where is the music being saved to? I already don't like the "Save" feature for many reasons, but if it's saving music by taking space on my phone then I'll like ...

  • Regular
  • When I use Spotify's new "Save" music feature (which has replaced the "Starred" option), where is the music being saved to?  I already don't like the "Save" feature for many reaso...
  • user-removed
  • Not applicable
  • 8309 Views
  • 3 replies
  • 0 likes
  • available offline
    iphone
    save
    space
    storage
  • 8309 Views
  • 3 replies
  • 0 likes

Solved!! Can't add songs to my playlist while offline?

I'm not sure whether this behaviour is intended or if I've encountered a bug.... I made all my songs "available offline". Then, I took my iPad on an airplane (no internet connectivity) and listened to all those songs, with the intention of moving the...

  • Casual Listener
  • I'm not sure whether this behaviour is intended or if I've encountered a bug....   I made all my songs "available offline". Then, I took my iPad on an airplane (no internet connectivity) and l...
  • silentpilgrim
  • Regular
  • 1604 Views
  • 6 replies
  • 1 likes
  • 1604 Views
  • 6 replies
  • 1 likes

Daily Mix

The daily mix is one of my favorite things in the world. For some reason, playback in iOS isn't gapless. In fact, Spotify abruptly skips to the next song ~20 seconds before the current song is over. My settings are set to gapless playback and crossfa...

  • Newbie
  • The daily mix is one of my favorite things in the world. For some reason, playback in iOS isn't gapless. In fact, Spotify abruptly skips to the next song ~20 seconds before the current song is over. ...
  • 567 Views
  • 0 replies
  • 0 likes
  • Crossfade
    gapless
    playback
  • 567 Views
  • 0 replies
  • 0 likes

How to turn off shuffle play?!?!?

When I try to turn off shuffle play a message keep popping up asking me to upgrade to premium. So there is no way to turn off shuffle play if I'm not premium user ?!?!?! That's ridiculous .

  • Newbie
  • When I try to turn off shuffle play a message keep popping up asking me to upgrade to premium. So there is no way to turn off shuffle play if I'm not premium user ?!?!?! That's ridiculous .
  • CrazYR00kie
  • Regular
  • 788 Views
  • 1 replies
  • 0 likes
  • 788 Views
  • 1 replies
  • 0 likes

Solved!! Uploading songs from compter

I have added a bunch of songs from my computer to the iPhone app. After they were uploaded, I saved the songs to My Library. When I go to Your Library>Songs I am able to see the songs that I uploaded. But if I go to Your Library>Artists I am not able...

  • Regular
  • I have added a bunch of songs from my computer to the iPhone app. After they were uploaded, I saved the songs to My Library. When I go to Your Library>Songs I am able to see the songs that I uploa...
  • musiccornercv
  • Roadie
  • 492 Views
  • 5 replies
  • 0 likes
  • 492 Views
  • 5 replies
  • 0 likes

I have premium and can't stop the random

I have premium and can't stop the random while playing any list, I want to listen some playlist in a certain order and can't! And obviously have not selected the random option.

  • Newbie
  • I have premium and can't stop the random while playing any list, I want to listen some playlist in a certain order and can't!  And obviously have not selected the random option.
  • musiccornercv
  • Roadie
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Mobile data usage

Hi,I had to install a backup on my iPhone after an exchange of the device and then Spotify had to download my library. I did this using my wifi and all songs are downloaded again - at least Spotify is not showing that a download is still in progress....

  • Gig Goer
  • Hi, I had to install a backup on my iPhone after an exchange of the device and then Spotify had to download my library. I did this using my wifi and all songs are downloaded again - at least Spoti...
  • razum
  • Regular
  • 478 Views
  • 2 replies
  • 0 likes
  • 478 Views
  • 2 replies
  • 0 likes

Solved!! Contact Spotify Support Form Is Useless

They just send an automated email to go to the community page or web site, which doesn't help when the activated gift card doesn't work and can't be returned. Does anyone know how to actually get in touch with someone who can help?

  • Regular
  •  They just send an automated email to go to the community page or web site, which doesn't help when the activated gift card doesn't work and can't be returned.  Does anyone know how to actu...
  • R-ODD
  • Newbie
  • 682 Views
  • 3 replies
  • 1 likes
  • 682 Views
  • 3 replies
  • 1 likes

Sharing with Friends not working on iPhone

So I'm wondering if anybody can help with this. I can't seem to send music to specific friends using iPhone. On my laptop I can select Share song and I can search for friends to send to no problem.But on my iPhone 5s when I select share song and try ...

  • Newbie
  • So I'm wondering if anybody can help with this. I can't seem to send music to specific friends using iPhone. On my laptop I can select Share song and I can search for friends to send to no problem. ...
  • marlonsphere
  • Roadie
  • 516 Views
  • 1 replies
  • 0 likes
  • 516 Views
  • 1 replies
  • 0 likes

Says I have reached max download number. I have a total of 4 albums & about 40 songs download. Help?

Hi there! I keep getting the message about maximum download number! What's weird is that I have only 4 albums downloaded? Definitely not 3,333 songs. I pay for premium -- any one have any thoughts? Thanks!

  • Newbie
  • Hi there!   I keep getting the message about maximum download number! What's weird is that I have only 4 albums downloaded? Definitely not 3,333 songs. I pay for premium -- any one have any th...
  • marlonsphere
  • Roadie
  • 688 Views
  • 1 replies
  • 0 likes
  • 688 Views
  • 1 replies
  • 0 likes

Changing from a student discount to a family plan

I have the family plan and I want to add my daughter (I still have two devices available). She has her own student premium account. She is afraid that she will lose her saved songs and playlists if she cancels her student premium account, and joins t...

  • Newbie
  • I have the family plan and I want to add my daughter (I still have two devices available). She has her own student premium account. She is afraid that she will lose her saved songs and playlists if s...
  • marlonsphere
  • Roadie
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

downloads

The songs I downloaded on my Mac also downloaded on my iphone?

  • Newbie
  • The songs I downloaded on my Mac also downloaded on my iphone?
  • marlonsphere
  • Roadie
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Can't log in

Ive had spotify for a long time on my phone, i've never had an error. My phone had to be reset and when i reinstalled spotify, it won't let me login. When i press on the "log in" button, nothing happens.

  • Newbie
  • Ive had spotify for a long time on my phone, i've never had an error. My phone had to be reset and when i reinstalled spotify, it won't let me login. When i press on the "log in" button, nothing happ...
  • marlonsphere
  • Roadie
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

This song is grayed

Hi! Can someone confirm that the song is not available?It's from a french singer Alizee https://play.spotify.com/track/2zcA12hbY14keqQIlaPAQY

  • Newbie
  • Hi! Can someone confirm that the song is not available? It's from a french singer Alizee    https://play.spotify.com/track/2zcA12hbY14keqQIlaPAQY
  • marlonsphere
  • Roadie
  • 448 Views
  • 1 replies
  • 0 likes
  • 448 Views
  • 1 replies
  • 0 likes