My account doesn't recognize my premium status

[Kaits]

I have had spotify premium for several months. Since I got my new iPhone and installed spotify (a month ago), it does not recognize my account as a premium user and will only allow me to listen to the radio, not stream on demand or listen to my playlists. I have uninstalled and reintalled. Still the same. How do I fix this. Help!

[Taylor]

Hi, and welcome to the community!

Have you checked your subscriptions page to make sure your account is premium?

Check your email; you will have receivced an email if a failed transaction occured.

Make sure you're signing in with the right account, it's very easy to have both Spotify and facebook login details!

Anthony 🙂

[Kaits]

Thanks anthony.
I am logged in through my FB account. The subscription does show as free, though I have had premium for months and are currently charged for premium. I have tried logging in with my spotty details but apparently I have the wrong password or username. While I have sent requests to reset this through the appropriate form on spotify (at least 10x in the past month), I have never received an email back. And I'm positive it is the correct email. Any suggestions?

[Taylor]

Hi,

Are you using the password reset form or the contact form? Check your spam folder+make sure Spotify is whitelisted.

Feel free to submit an online contact form and Someone at Spotify should take a look for you. If you get an automated email in reply directing you back to the community; you can reply directly to it even if it is a no reply and a Spotify staff member will look at it.

If you used the form in my link; do you have a case number? I'll escalate them for you.

Anthony 🙂