My app is broken, wouldn’t connect and now can’t log in

[Sriles]

• My app stopped connecting at all, so I deleted it and re downloaded and I now can’t log in, this only happens on my phone and I have triple checked both my usernames and passwords. It also doesn’t let me log in with Facebook 

Plan

Premium

Device

iphone 6s plus

Operating System
Most up to date iOS 

My Question or Issue

[Elena]

Hey there @Sriles,

Thanks for reaching out about this here in the Community!

Apologies for the delayed response, we just came across this thread. Could you let us know if you’re still having troubles with this?

If you are, can you let us know if you've already tried to log out > restart your device > log back in? It's also a good idea to try a clean reinstall (instead of a regular one) to clear any old files that might be causing issues.

If that doesn't do it for you, we'll recommend checking your country settings and turning off your VPN if you're using one.

Screenshots of any error message you see will be very helpful to our investigation as well.
  

Keep us in the loop here.