Why does my current song restart when I close the app

[Thanek]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Why the heck does it do this. 

[Billy-J]

Hi @Thanek, thanks for reaching out to the Community!

Could you try restarting your device? If that doesn't help, try a clean reinstall of the app following these steps.

If you're still having trouble, let me know what device this happens on, as well as the current software version. Also if you can, attach a screen recording of what you’re seeing so I can take a closer look.

Let me know how this goes!

[Thanek]

I got in touch with SpotifyCares. But no, both of those don’t really work. It happens at random times. Don’t know if Spotify already fixed it because it was working tonight. Guess I’ll never know 

Can’t attach a screen recording. Says it only supports .jpeg .gif and more

[Billy-J]

Hey @Thanek,

Alright. In that case I’d recommend continuing your conversation with @SpotifyCares on Twitter. 

Have a good one!

[Thanek]

Yeah, SpotifyCares hasn’t gotten back to me, so I’m wondering what you can do to help me out. I can’t send a screen recording, so I’m just gonna say that today, when I closed the app at 30 seconds in, it went back to 26 seconds when I reopened the app 

@ Billy-J

[Thanek]

Someone please reply

[Elena]

Hey there @Thanek,

Thanks for reaching out about this here in the Community!

Apologies for the delayed response, we just came across this thread.

As we haven’t seen any similar posts about this recently, could you let us know if you’re still having troubles with this?

If you are, can you let us know what troubleshooting steps you've performed so far sp that we don't repeat any?

Keep us in the loop here.