Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Same bevavior with my iPhone 6. I like the new design with the buttons at the bottom, but I need the equalizer for a good sound on my headphones. Equalizer does not show up anymore like you described.
I reinstalled the app and it had the old design with a functional equalizer. One night later it was back to the new design with a broken eq.
Please help!
Hey there @stevenbg!
Thanks for the post and welcome to the Spotify Community.
Spotify is always testing things to better improve on an experience. The new tab you have right now is one of the few changes made on the app, which may or may not be permanent.
Hope this clarifies things up.
Cheers,
Mary
Hey Mary_Jay,
this does help a bit, but THE EQUALIZER IS NOT WORKING. That is my issue.
Hey @xgotox
Thanks for the post.
It's not missing!
If you go to Your Library > Profile > Settings it's still there ๐
Let me know if you find it.
-Mary
Hey @xgotox
Im so sorry I misunderstood the issue.
So the equalizer is still there but it's the old one.
Can you post a screenshot of it here and I'll take a closer look at it for you.
Ever so sorry ๐
I never said it's missing, it's NOT WORKING.
As stevenbg said: "when I click on the equalizer button it doesn't pull up the eq as before."
Same for me, clicking the eq button does not show any eq settings, nothings happening.
"So the equalizer is still there but it's the old one. Can you post a screenshot of it here and I'll take a closer look at it for you."
You said you see the eq button, guess you don't need a screenshot. Clicking the button does not do anything on my device.
Hi @xgotox,
Have you tried restarting your device, reinstalling the app once more?
I understand that you have already done these before, but could you try it again and see if that helps?
If this hasn;t worked, then could you tell me what version of Spotify you have, and what phone you use?
Thanks for taking care.
I reinstalled 3 times already, deactivated automatic updates. Version 5.1.0.109 gets installed, has old design and working eq. After second start (or at second usage) I have the new design with malfunctioning equalizer.
Phone is iPhone 6 with latest official iOS version, no jailbreak or other special configuration.
Hey there you, ย Yeah, you!ย 😁 ย Welcome - we're glad you joined the Spotify Community! ย While you here, let's have a fun game and getโฆ