My music will pause itself and not play

[PurpleIce]

Plan

Premium

Country

United States

Device

iPhone XR

Operating System

IOS 14.6

My Question or Issue

This has happened just after the recent update to Spotify on IOS and it’s making the app unusable. Recently my music hasn’t been playing correctly, when a song starts it acts as if there’s no connection and won’t play. I have Spotify premium and the songs playing have been downloaded to my device for offline play and it still happen in offline play. I can hit the pause/play button many times and it still won’t play. Sometimes if I skip ahead to a song and then skip back to the previous one it will play but recently that doesn’t even work. I could deal with it a day ago when it was once and awhile but now every song does it. This feels like a major issue as the music is unplayable rendering the app useless. I hope this issue can be fixed soon as this is a very terrible bug.

UPDATE: it’s gotten worse, now music just won’t play at all.

[AdamDamon · Accepted solution]

Hi @PurpleIce,

Thanks for posting in the Spotify Community!

I first recommend trying a clean reinstall of the app on your iPhone, as this can be helpful to get rid of any cached files that might be causing trouble.

If a clean reinstall doesn't resolve this issue, a couple of other steps I'd recommend trying include logging out everywhere and then logging back in again; and toggling Audio Normalization from the app settings.

Let me know how it goes, and have a good day!

[PurpleIce]

This still hasn’t worked but I’m going to try uninstalling and reinstalling 

[CarlosE]

Hey there @PurpleIce,

Hope you're doing alright!

Just wanted to confirm if the issue was sorted out after running a clean reinstall.

Keep us posted.

[Gataby]

Hello, I have the same problem and have tried both uninstalling and reinstalling, as well as logging out of all devices and the problem still persists. Help would be much appreciated!

[AdamDamon]

Hi @Gataby,

Thanks for posting in the Spotify Community, and welcome!

Can you let me know what device you’re experiencing this issue on?

I look forward to your reply, and have a good day!