NEED HELP GETTING ANNOYED

[silverslash]

Hi

I've been having really annoying issues by the past two weeks now where i cannot listen to all my playlists, or downloaded songs offline.
I've tried a few things, such as install and unistalled the app, clear my data, get rid of stuff on my phone but none of these worked i bought a brand new SD card so i can download the songs there but didn't work as well,  yet I've found out that if I was listening any song via WiFi that specific song is more likely to play offline but not a solution, also I have to RE-download all of my playlists because I cannot listen to 'em unless I have WiFi, I'm a premium subscriber, so its pretty annoying cause everytime I go offline or I don't  have internet connection these things happen. I read about the bug related issue that Spotify was having on the latest update any help on how to fix this? I would really appreciate it, I dont wanna cancel my subsciption nor change to another app, but if this keeps happening I'll have to, I use it a lot on my work, and everywhere I go, and Spotify has been the best app that I've used for listening to music, but not the only option. 

I have an Android Galaxy S III 
Spotify version 5.4.0.858
with 8.5 Gb of available space.

any other info I'll be glad to provide as long as it help me 

Thanks

[Bittencourt]

Hi @silverslash, welcome to the community 🙂

Could you please try a fully clean reinstallation?

- Go to System Settings
- Go to "Apps"
- Find Spotify there
- On Spotify's page, first, tap "Force Close"
- Then tap "Clear cache" if it's not greyed out.
- Then tap "Unninstall" and remove the app.
- After uninnstalling, power off your device.
- If you can, remove the battery now. Power back on.
- Using a file manager on your phone or with your USB cable and your computer, go to Internal Storage > Android > Data and delete a folder called com.spotify.mobile.android.ui
- Reinstall Spotify from Google Play

If you do these steps correctly, you'll do a clean reinstallation of the app, with no piece of data to tell Spotify to save data to your internal storage.

Hope this helps!

[silverslash]

Thanks so much, one quick question, after I've done these steps should it work correctly?

[Bittencourt]

Well, that's the idea 🙂

[silverslash]

ok bro, thanks, i just did theese steps it says that is processing so by doing this Im gonna lose all my playlists?

[user-removed]

Even if you happen to lose all your Playlists you can restore your deleted Playlist by following tutorial below.

https://support.spotify.com/uk/using_spotify/playlists/can-i-recover-a-deleted-playlist/