Name Order does not hold

[bekerspot2]

We are a Premium subscriber and have an issue.  Specifically, name order.  Here's what happens - we log in, access the "Filter" screen, and set our playlist list to sort by NAME (this is confirmed by the green checkmark in the "Name" selection field). .  When we close out of that (and always when we go to offline mode), the name order does not hold.  I am not quite sure what the order is, but it is NOT name order which is what we want (and set).  This seems to be a recent problem. 

Please fix or tell us what we are doing wrong.

G. Beker

[Jeremy]

Hey there @bekerspot2,

Thank you for your post here in the Community.

We suggest that you perform a clean reinstall of the app. This will make sure there's no old cache files causing this.

Also - can you let us know if this occurs on one specific device or multiple devices?

We'll keep an eye out for your reply.

Cheers!

[bekerspot2]

Ultimately the problem resolved itself after weeks of not working properly. I did not reinstall or update - it simply starting to again hold the name order selection. It happened on an iPhone 6 which we use as a music/Spotify player. Glad it works again but I can’t tell you why. 

george

[Ivan]

Hey @bekerspot2, 

Great news! Give us a shout if you experience this again - we're always here to help.

Еnjoy your music!